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AI agents and copilot for service
Updated
Zendesk AI is a service AI AI agent offering Zendesk AI agents, copilot and intelligence for customer service. Founded in 2007 and based in San Francisco, California, USA, Zendesk AI helps support teams using Zendesk automate service AI work and get results faster.
Zendesk AI takes text and audio as input and produces text and actions. It is powered by Multiple LLMs (managed) models, with the vendor managing prompts, models and updates. It connects to tools such as Zendesk, Salesforce Service Cloud, Slack and Shopify, so the agent works inside existing workflows.
Zendesk AI is built for support teams using Zendesk. It suits teams that want AI agents (formerly Ultimate) and agent copilot without adding headcount, while keeping people in control of review and final decisions.
Zendesk AI is often compared with Intercom Fin. Zendesk AI stands out for AI agents (formerly Ultimate) and intelligent triage. The right choice depends on your workflow, integrations and budget, so compare both on a real task.
Pricing Model
Per User/Month
Starting Price
$55/mo
Free Options
Free trial
Zendesk AI for individuals and growing teams. See zendesk.com for current pricing.
Zendesk AI for larger organizations with security and admin needs. Contact sales for a quote.
| Feature | Pro Popular | Enterprise |
|---|---|---|
| AI agents (formerly Ultimate) | , | |
| Agent copilot | , | |
| Higher usage limits | , | |
| Integrations | , | |
| Email support | , | |
| Everything in Pro | , | |
| Intelligent triage | , | |
| Quality assurance | , | |
| SSO and admin controls | , | |
| Dedicated support | , |
Other
CRM
Communication
Missing an integration?
API Types
SDK Availability
Verify SDK availability in vendor's documentation.
Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
AI support agent Kai plus in-app bug reporting and feedback
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