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AI agents, copilot and QA built into the Zendesk service platform
Updated
Zendesk AI is the intelligence layer of the Zendesk Resolution Platform. It includes AI agents that handle multi-step requests across channels and act in connected systems, a copilot that assists human agents, a knowledge graph that unifies content, and automated quality assurance. Zendesk says the system learns from real interactions over time through what it calls a Resolution Learning Loop.
AI agents sit in front of messaging, live chat, email, voice and in-app channels, resolve what they can, and pass the rest to people. Copilot helps those people with context and suggested actions, and flags knowledge and quality gaps to admins. Zendesk says some AI features such as generative search come with the Suite, while Copilot is an add-on.
Zendesk AI is for customer service teams that already use or plan to use Zendesk and want automation, agent assistance and quality monitoring in the same system. Admins, support leaders and agents all touch different parts of it.
The Zendesk AI page lists no prices and refers buyers to the Zendesk pricing page. A free trial is available, and demos can be requested through sales. Copilot is an add-on to the Suite, according to Zendesk.
Certainly offers conversational AI for customer service as a standalone layer, while Zendesk AI is part of a full helpdesk. ASAPP focuses on AI for large contact centers, particularly voice and agent assistance. Ushur automates customer communication and workflows for regulated industries. Choose Zendesk AI if your tickets already live in Zendesk.
Pricing Model
Per User/Month
Starting Price
$55/mo
Free Options
Free trial
Zendesk AI for individuals and growing teams. See zendesk.com for current pricing.
Zendesk AI for larger organizations with security and admin needs. Contact sales for a quote.
| Feature | Pro Popular | Enterprise |
|---|---|---|
| AI agents (formerly Ultimate) | , | |
| Agent copilot | , | |
| Higher usage limits | , | |
| Integrations | , | |
| Email support | , | |
| Everything in Pro | , | |
| Intelligent triage | , | |
| Quality assurance | , | |
| SSO and admin controls | , | |
| Dedicated support | , |
Other
CRM
Communication
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
AI support agent Kai plus in-app bug reporting and feedback
AI agents for customer operations at regulated financial services firms
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