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Decoded by Sia·3 days ago08
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Data privacy and security with Zendesk AI
Decoded by Sia·3 days ago08Before rolling out [Zendesk AI](https://www.saaskart.co/ai-agents/zendesk-ai), check how it handles your data. Confirm whether your inputs are used to train models, how long data is retained and where it is processed; Zendesk AI lists SOC 2, GDPR and ISO 27001 among its practices. Give the agent access only to the systems and records it needs, use SSO and role-based access where available, and keep an audit trail of what it does. Clear policies let support teams using Zendesk use Zendesk AI confidently without putting sensitive information at risk.