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Contact-center conversation AI
Observe.AI is a contact center AI agent offering contact center AI with voice agents, real-time agent assist and automated QA. Founded in 2017 and based in Redwood City, California, USA, Observe.AI helps enterprise contact centers automate contact center work and get results faster.
Observe.AI takes audio and text as input and produces text, insights and audio. It is powered by Observe.AI (contact center LLM) models, with the vendor managing prompts, models and updates. It connects to tools such as Zoom, Google Meet, Microsoft Teams and Salesforce, so the agent works inside existing workflows.
Observe.AI is built for enterprise contact centers. It suits teams that want AI voice agents and real-time agent assist without adding headcount, while keeping people in control of review and final decisions.
Observe.AI is often compared with Level AI. Observe.AI stands out for AI voice agents and automated QA. The right choice depends on your workflow, integrations and budget, so compare both on a real task.
Pricing Model
Custom
Starting Price
Contact vendor
Free Options
None
Observe.AI for individuals and growing teams. See observe.ai for current pricing.
Observe.AI for larger organizations with security and admin needs. Contact sales for a quote.
| Feature | Pro Popular | Enterprise |
|---|---|---|
| AI voice agents | , | |
| Real-time agent assist | , | |
| Higher usage limits | , | |
| Integrations | , | |
| Email support | , | |
| Everything in Pro | , | |
| Automated QA | , | |
| Conversation analytics | , | |
| SSO and admin controls | , | |
| Dedicated support | , |
Other
CRM
Communication
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
AI conversation intelligence for European teams
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