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Average price: 11 products listed
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$10–$19/mo
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Observe.AI is an AI product in the Conversational Intelligence category. Contact-center conversation AI. This directory profile is based on publicly available information and is unclaimed — if you represent Observe.AI, you can claim it to add full details, pricing plans, and media. Compare Observe.AI with alternatives on Saaskart.
Deployment
ExecVision is an AI product in the Conversational Intelligence category. Conversation intelligence for coaching. This directory profile is based on publicly available information and is unclaimed — if you represent ExecVision, you can claim it to add full details, pricing plans, and media. Compare ExecVision with alternatives on Saaskart.
Deployment
Clari Copilot is an AI product in the Conversational Intelligence category. Conversation intelligence (Wingman). This directory profile is based on publicly available information and is unclaimed — if you represent Clari Copilot, you can claim it to add full details, pricing plans, and media. Compare Clari Copilot with alternatives on Saaskart.
Deployment
Jiminny is an AI product in the Conversational Intelligence category. Conversation and revenue intelligence. This directory profile is based on publicly available information and is unclaimed — if you represent Jiminny, you can claim it to add full details, pricing plans, and media. Compare Jiminny with alternatives on Saaskart.
Deployment
Fireflies.ai is an AI product in the Conversational Intelligence category. AI that records and analyzes calls. This directory profile is based on publicly available information and is unclaimed — if you represent Fireflies.ai, you can claim it to add full details, pricing plans, and media. Compare Fireflies.ai with alternatives on Saaskart.
Deployment
Salesloft Conversations is an AI product in the Conversational Intelligence category. Call recording and AI insights. This directory profile is based on publicly available information and is unclaimed — if you represent Salesloft Conversations, you can claim it to add full details, pricing plans, and media. Compare Salesloft Conversations with alternatives on Saaskart.
Deployment
Wonderway Coach is an AI product in the Conversational Intelligence category. AI sales-call scoring. This directory profile is based on publicly available information and is unclaimed — if you represent Wonderway Coach, you can claim it to add full details, pricing plans, and media. Compare Wonderway Coach with alternatives on Saaskart.
Deployment
tl;dv is an AI product in the Conversational Intelligence category. AI meeting recorder and insights. This directory profile is based on publicly available information and is unclaimed — if you represent tl;dv, you can claim it to add full details, pricing plans, and media. Compare tl;dv with alternatives on Saaskart.
Deployment
Chorus is an AI product in the Conversational Intelligence category. Conversation intelligence by ZoomInfo. This directory profile is based on publicly available information and is unclaimed — if you represent Chorus, you can claim it to add full details, pricing plans, and media. Compare Chorus with alternatives on Saaskart.
Deployment
Gong is an AI product in the Sales AI Agents category. Revenue intelligence from every conversation. This directory profile is based on publicly available information and is unclaimed — if you represent Gong, you can claim it to add full details, pricing plans, and media. Compare Gong with alternatives on Saaskart.
Deployment
Avoma is an AI product in the Conversational Intelligence category. AI meeting assistant and intelligence. This directory profile is based on publicly available information and is unclaimed — if you represent Avoma, you can claim it to add full details, pricing plans, and media. Compare Avoma with alternatives on Saaskart.
Deployment
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Gong
#1 in Conversational Intelligence
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Fireflies.ai
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Conversational intelligence platforms record, transcribe, and analyze sales and customer conversations — surfacing insights, coaching opportunities, and deal and CX signals from what's actually said. This guide explains what conversational intelligence is, how it works, what matters, and how to choose one.
Conversational intelligence platforms record, transcribe, and analyze sales and customer conversations — surfacing insights, coaching opportunities, and deal and CX signals from what's actually said. This guide explains what conversational intelligence is, how it works, what matters, and how to choose one.
Conversational intelligence (CI) uses speech-to-text and AI to capture and analyze calls and meetings — primarily sales calls and customer interactions — extracting topics, sentiment, talk patterns, action items, and risk and opportunity signals.
It is used to coach reps, improve win rates, surface customer and market insights, ensure compliance, and sync conversation data into the CRM.
The category overlaps with meeting assistants but emphasizes revenue and CX analytics over note-taking. Buyers weigh transcription accuracy, analytics depth and reliability, CRM integration, and consent and compliance.
CI records and transcribes calls and meetings, then analyzes the conversation for topics, sentiment, talk ratios, keywords, objections, and action items, surfacing insights, scorecards, and coaching moments and syncing to the CRM.
Platforms combine speech-to-text and diarization, NLP analytics, and CRM/dialer/conferencing integrations, plus coaching and reporting tools.
Teams configure tracking, scorecards, and consent settings; managers review insights and coach reps, while conversation data flows into CRM and analytics.
Capture and transcribe calls and meetings with speaker identification.
Analyze topics, sentiment, talk ratios, objections, and keywords across calls.
Surface coaching moments and score calls against your methodology.
Flag deal risk, competitor mentions, and next steps from conversations.
Sync recordings, notes, and signals into the CRM and revenue stack.
Recording consent, notifications, and compliance controls for regulated teams.
See what top reps do and coach the rest from real conversation data.
Insights into objections and what works help improve sales execution.
Aggregate conversations reveal needs, objections, and competitive trends.
Auto-synced conversation data keeps the CRM accurate without manual entry.
Call libraries and insights speed ramp for new reps.
| Type | Best for | Ideal size | Pros | Limitations |
|---|---|---|---|---|
| Sales conversation intelligence | Coaching, deal insight, CRM sync | SMB to enterprise | Revenue insight and coaching | Setup and consent |
| Contact-center CI / QA | Support quality and compliance | Mid-market to enterprise | QA and compliance at scale | Volume and integration heavy |
| Meeting-focused CI | Notes plus analytics | Any | Broad team use | Lighter revenue analytics |
| Embedded CI | CI inside CRM/dialer | Any | Unified workflow | Tied to one platform |
Technology: Technology revenue and CX teams use conversational intelligence to coach reps and agents, surface customer and deal insights, ensure compliance, and sync conversation data into the CRM.
Healthcare: Healthcare revenue and CX teams use conversational intelligence to coach reps and agents, surface customer and deal insights, ensure compliance, and sync conversation data into the CRM.
Financial Services: Financial Services revenue and CX teams use conversational intelligence to coach reps and agents, surface customer and deal insights, ensure compliance, and sync conversation data into the CRM.
Retail & E-commerce: Retail & E-commerce revenue and CX teams use conversational intelligence to coach reps and agents, surface customer and deal insights, ensure compliance, and sync conversation data into the CRM.
Education: Education revenue and CX teams use conversational intelligence to coach reps and agents, surface customer and deal insights, ensure compliance, and sync conversation data into the CRM.
Professional Services: Professional Services revenue and CX teams use conversational intelligence to coach reps and agents, surface customer and deal insights, ensure compliance, and sync conversation data into the CRM.
Manufacturing: Manufacturing revenue and CX teams use conversational intelligence to coach reps and agents, surface customer and deal insights, ensure compliance, and sync conversation data into the CRM.
Media: Media revenue and CX teams use conversational intelligence to coach reps and agents, surface customer and deal insights, ensure compliance, and sync conversation data into the CRM.
Test accuracy on your accents, jargon, and call types — it underpins all analytics.
Assess how actionable and reliable the insights, scorecards, and signals are.
Confirm sync with your CRM, dialer, and conferencing tools.
Verify recording consent, notifications, data residency, and compliance for your regions.
Check call libraries, scorecards, and coaching tools fit how managers work.
Understand per-seat pricing and confirm security and data handling.
CI is becoming real-time, surfacing guidance and answers to reps during live calls.
Generative summaries and automated CRM updates are reducing post-call admin.
Aggregate conversation analytics are feeding product, marketing, and strategy beyond sales.
Buyers should prioritize transcription accuracy, analytics reliability, CRM integration, and consent/compliance.
Conversational intelligence (CI) uses speech-to-text and AI to record, transcribe, and analyze sales and customer conversations, extracting topics, sentiment, talk patterns, objections, action items, and deal and CX signals. It's used to coach reps, improve win rates, surface customer and market insights, ensure compliance, and sync conversation data into the CRM.
They overlap — both record, transcribe, and summarize — but conversational intelligence emphasizes revenue and CX analytics: coaching, deal and risk signals, scorecards, and win-rate insight across many calls. Meeting assistants focus more on notes and action items for general meetings. Some tools do both; match the emphasis to your goal.
It can, by revealing what top performers do, surfacing objections and deal risks, and enabling data-driven coaching and onboarding. Impact depends on whether managers act on the insights. Look for analytics reliability and coaching workflows, and measure win-rate or ramp improvements against a baseline.
Recording laws vary by region and may require participant consent. Reputable CI tools provide consent and notification features, but you're responsible for complying with applicable laws and policy. Review consent handling, data residency, and retention before adopting, especially for regulated industries.
Yes — CRM integration is core to sales CI, syncing recordings, notes, and signals so conversation data enriches deals and pipeline without manual entry. Most tools also integrate with dialers and conferencing platforms. Confirm support for your specific CRM and stack before adopting.
Accuracy is high for clear audio in supported languages but varies with accents, jargon, crosstalk, and audio quality, and accuracy underpins all the analytics. Test on your real calls and terminology, and look for speaker identification and the ability to correct transcripts.
Reputable vendors offer encryption, access controls, retention settings, and compliance certifications, and enterprise plans often guarantee your data isn't used to train shared models. Given how sensitive sales and customer conversations are, review data governance carefully before adopting.
Prioritize transcription accuracy on your calls, analytics depth and reliability, CRM and stack integration, consent and compliance, coaching workflows, security, and pricing. Decide whether your emphasis is sales, contact-center QA, or general meetings, and trial on real calls before rolling out.
