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Enterprise CX AI platform with agents and copilots
Updated
NICE CXone Mpower is the enterprise customer experience AI platform from NiCE, used to orchestrate human and AI agents, automate service, empower the workforce and scale intelligent experiences. NiCE describes CXone as handling more than 25 billion interactions a year.
The platform is organized around three pillars: automate experiences with AI agents, orchestrate engagement across channels, and empower the workforce with copilots and quality tools. AI agents handle self-service and automation work while routing hands complex interactions to human agents. NiCE offers pre-built integrations and open APIs for connecting CRM and other systems.
It is built for large enterprise contact centers that need self-service automation, routing and workforce management in one platform, with copilots guiding agents and supervisors.
NiCE does not publish CXone Mpower pricing. Contracts for the platform are quoted through the vendor and its partners based on seats, volume and modules.
Alternatives include Genesys Cloud, Talkdesk, Five9 and Intercom Fin, which cover contact center AI at different enterprise scales.
Pricing Model
QUOTE BASED
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
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