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AI layer of the Five9 cloud contact center
Updated
Five9 Genius AI is the AI suite inside the Five9 Intelligent Cloud Contact Center. Third-party sources describe three parts: Five9 Virtual Agent, Five9 Agent Assist and Five9 VoiceStream. The Five9 product page was not reachable during review, so details come from third-party coverage.
Callers reach a virtual agent that resolves routine requests, from informational answers to scheduling and order checks. When a live agent takes over, Agent Assist transcribes the call and recommends next-best actions and knowledge. Third-party reviews say all Five9 plans include 3,000 AI minutes per seat for transcription, summaries and insights.
Contact centers that run on Five9 and want self-service automation plus real-time guidance for human agents.
Reviewers report Genius AI is not standalone and requires a Five9 contact center bundle, with starting prices around $119 per user per month for Digital and $159 for Core. Virtual Agent and AI Agents carry usage-based or quoted add-on fees. These are third-party figures, not vendor-confirmed.
Alternatives include NICE CXone for contact center AI, Genesys Cloud CX for AI-assisted routing and agent help, and Talkdesk for AI-driven customer experience.
Pricing Model
SUBSCRIPTION
Starting Price
Contact vendor
Free Options
None
| Feature | Digital (third-party reported) | Core (third-party reported) |
|---|---|---|
| Per user, includes Five9 platform | ||
| 3,000 AI minutes per seat reported | , | |
| Virtual Agent and AI Agents are add-ons | , |
Other
CRM
Communication
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
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