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AI agents for e-commerce shopping, support and visibility
Updated
Alhena AI is a platform of AI agents for e-commerce brands. It covers discovery, shopping, support, analytics and social commerce. The vendor says its agents answer only from verified store data.
Alhena connects to your store and support stack, learns your catalog, and answers shopper and customer questions on site and in messaging channels. It can act on orders and returns and hands off to humans with context. Analytics tie conversations to revenue.
E-commerce and consumer brands, especially fashion, beauty, wellness and DTC retailers. The vendor names Huckberry, Tatcha, Unilever and Puffy among customers.
Alhena does not list pricing. The site offers a free start and a demo.
Decagon sells AI support agents for customer service teams, with less emphasis on shopping. Forethought focuses on support automation inside helpdesks. SiteGPT lets you build chat assistants trained on your website content at a lower complexity.
Pricing Model
Subscription
Starting Price
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Free trial
Alhena AI for individuals and growing teams. See alhena.ai for current pricing.
Alhena AI for larger organizations with security and admin needs. Contact sales for a quote.
| Feature | Pro Popular | Enterprise |
|---|---|---|
| Product Q&A | , | |
| Shopping guidance | , | |
| Higher usage limits | , | |
| Integrations | , | |
| Email support | , | |
| Everything in Pro | , | |
| Support automation | , | |
| Conversion analytics | , | |
| SSO and admin controls | , | |
| Dedicated support | , |
Other
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
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