Eltropy

What is Eltropy?

Eltropy is a digital conversations platform for credit unions and community banks. It combines AI Agents, Assistants and Intelligence with a unified platform for text, chat, email, voice and video communication.

Key capabilities of Eltropy

• AI Voice Agents: handle account services, payments and transfers, loan services and card management in multiple languages.
• Texting and chat: secure messaging with members.
• Video Banking: added on the fly to a text, chat or phone conversation.
• Video verification: combines text OTP with KBA, ID verification and video.
• Collections Suite: collections communications.
• Appointments and branch tools: appointment management and branch operations.

How Eltropy works

Members reach the institution by text, chat, email, phone or video, and Eltropy keeps context across channels. AI voice agents share context with the other channels, and staff can add video to any conversation.

Who uses Eltropy?

Eltropy is built for credit unions and community banks. The vendor reports more than 50 banking system integrations, and partnerships with Alkami and Tyfone bring its tools into existing digital banking platforms.

Eltropy pricing

Eltropy does not publish pricing; it is quote-based. Contact the vendor for details.

Eltropy alternatives

Glia is a digital customer service platform for banks and credit unions with chat, voice and co-browsing, the closest direct comparison. Aisera is an enterprise AI service platform that is not specific to financial institutions. Freshworks Freddy is the AI in Freshworks' customer support tools. Eltropy is specialized for credit union member conversations.