Get a recommendation
Tell us your requirements and our advisors will help you compare and shortlist the best-fit options, free and unbiased.
A real human, fast
Someone on our team replies within one business day, no bots, no ticket queue.
Routed to the right team
Buying, selling, partnering, or investing, you reach the people who can actually help.
Independent & unbiased
No pushy sales. Just honest guidance grounded in the ecosystem.
Tailored to your context
Tell us what you need and we shape the next steps around it.
Who are you? Pick the option that fits best.
Freshworks AI agent and copilot for customer and employee service
Updated
Freddy AI is the AI layer in Freshworks products such as Freshdesk, Freshchat and Freshservice. It includes Freddy AI Agent, which answers customers and employees directly, and Freddy AI Copilot, which assists human support staff.
Freddy AI Agent answers from a connected knowledge base and company data inside Freshworks chat and messaging channels, handing off to a person when it cannot resolve a request. Copilot works in the agent workspace, drafting answers and summaries. Third-party sources report session-based pricing for the agent and per-agent pricing for Copilot.
Support and IT service teams already using Freshdesk, Freshchat or Freshservice use it to deflect repetitive tickets and speed up agents. It is an add-on rather than a standalone product.
Third-party sources report Freddy AI Agent at $49 per 100 sessions, about $0.50 per session, with 500 free sessions on Growth, Pro and Enterprise plans, and Freddy AI Copilot at $29 per agent per month billed annually on Pro and Enterprise. Base Freshdesk plans are extra.
Intercom Fin is an AI agent for the Intercom helpdesk, Zendesk AI is built into Zendesk, and DevRev combines support with product management. Freddy is tied to the Freshworks suite.
Pricing Model
USAGE BASED
Starting Price
Contact vendor
Free Options
None
| Feature | Freddy AI Agent | Freddy AI Copilot |
|---|---|---|
| Reported $49 per 100 sessions | , | |
| 500 free sessions on Growth, Pro and Enterprise | , | |
| Reported price, billed annually | , | |
| Pro and Enterprise plans only | , |
Other
Communication
Missing an integration?
API Types
SDK Availability
Verify SDK availability in vendor's documentation.
Developer Features
No reviews yet. Be the first to review Freshworks Freddy.
Have a question about Freshworks Freddy? Ask the community.
Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
The AI-native platform with shared memory for support, product, and sales
Quick comparisons
