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Shared inbox support platform with AI Drafts, Summarize and AI Answers
Updated
Help Scout is a customer support platform that combines a shared inbox, live chat and a Docs knowledge base with AI features for drafting replies, summarizing conversations and answering customers. Teams use it to manage email-style support collaboratively.
Customer emails and chats land in a shared inbox where agents reply, with AI Drafts proposing responses, AI Summarize condensing long threads and AI Assist editing or translating text. AI Answers is a separate add-on that responds to customers and is billed per resolution.
Small and mid-size support teams that want a shared inbox with AI help use Help Scout, from free five-user teams to organizations needing SSO and HIPAA.
The vendor lists Free at $0 for 5 users, Standard at $25 per user per month, Plus at $45 and Pro at $75. AI Answers is an add-on at $0.75 per resolution with a three-month free trial. Standard and Plus offer a 15-day free trial with no credit card.
Zendesk is a larger support suite, Intercom bundles its Fin AI agent with a helpdesk, and Front offers a collaborative inbox. Help Scout is distinguished by a simple shared inbox with per-resolution AI pricing.
Pricing Model
FREEMIUM
Starting Price
$25/mo
Free Options
Free version, Free trial
| Feature | Free | Standard | Plus | Pro |
|---|---|---|---|---|
| 5 users | , | , | , | |
| 1 Inbox | , | , | , | |
| 1 Docs site | , | , | , | |
| Per user per month | , | |||
| Multiple inboxes | , | , | , | |
| Live chat and SMS | , | , | , | |
| Basic workflows | , | , | , | |
| Advanced workflows | , | , | , | |
| Secure portals | , | , | , | |
| Salesforce, Jira and HubSpot integration | , | , | , | |
| Unlimited workflows | , | , | , | |
| HIPAA compliance | , | , | , | |
| SSO and SAML | , | , | , | |
| Dedicated support | , | , | , |
CRM
DevOps
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
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