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Tidio's AI support agent that answers from your knowledge base
Updated
Lyro is Tidio's AI customer service agent. It learns from your existing support content and knowledge base to answer customer questions in a brand-aligned way and hands off to human agents when needed.
Lyro ingests your help center and support content, then answers customer questions in the Tidio chat widget and connected channels. When it cannot resolve an issue it hands off to a human. Tidio describes it as handling up to 67 percent of customer problems.
Small and mid-sized online businesses use Lyro with Tidio's live chat and ticketing tools.
Lyro AI Agent starts at $32.50 per month for 50 conversations. Tidio's core plans are Starter at $24.17 per month, Growth from $49.17, Plus from $300 and custom Premium, with annual billing giving 2 months free and a 7-day free trial.
Ada is an enterprise AI customer service agent, Gladly focuses on retail commerce, and Quiq offers conversational AI for messaging. Lyro is distinguished by its low entry price within a live chat suite.
Pricing Model
SUBSCRIPTION
Starting Price
$33/mo
Free Options
Free trial
| Feature | Lyro AI Agent | Starter | Growth | Plus | Premium |
|---|---|---|---|---|---|
| 50 conversations | , | , | , | , | |
| Knowledge-base answers | , | , | , | , | |
| Human handoff | , | , | , | , | |
| 100 billable conversations | , | , | , | , | |
| Live chat and ticketing | , | , | , | , | |
| 250+ billable conversations | , | , | , | , | |
| Advanced analytics | , | , | , | , | |
| Custom conversation limits | , | , | , | , | |
| Dedicated success manager | , | , | , | , | |
| Guaranteed 50 percent AI resolution rate | , | , | , | , | |
| Managed service | , | , | , | , |
Other
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
AI support agent Kai plus in-app bug reporting and feedback
AI knowledge agent that answers customers and keeps help docs current
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