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Structured internal support inside Slack
Unthread is a Slack-based support platform that turns disorganized Slack threads into structured ticketing with SLAs, routing, analytics, and AI automation. It is designed primarily for internal support teams - IT, HR, Finance, Legal, Operations - that field employee requests in Slack and need to manage them like a real help desk without leaving the tool.
Instead of losing employee questions in busy channels, Unthread lets staff request support directly in Slack while support teams get ticketing, assignment, SLA tracking, routing, and reporting behind the scenes. AI automation helps triage and resolve common requests, and integrations connect internal support to the rest of the business, so employee experience improves and support teams gain visibility and metrics.
Unthread offers a Basic plan at 50 dollars per agent per month for teams moving beyond messy Slack threads into structured ticketing with SLAs, and a Pro plan at 75 dollars per agent per month, both with a 14-day free trial. Focused on internal, employee-facing support workflows rather than external customer support, it competes with ClearFeed, Thena, Pylon, and traditional internal help desks.
Pricing Model
Subscription
Starting Price
$50/mo
Free Options
Free trial
| Feature | Basic | Pro Popular | Enterprise |
|---|---|---|---|
| Per agent | — | ||
| Slack ticketing | — | — | |
| SLAs | — | — | |
| Routing | — | — | |
| 14-day trial | — | — | |
| AI automation | — | — | |
| Advanced analytics | — | — | |
| More integrations | — | — | |
| Advanced routing | — | — | |
| Custom pricing | — | — | |
| SSO | — | — | |
| Advanced security | — | — | |
| Dedicated support | — | — |
Other
CRM
DevOps
Communication
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
Channel-based messaging platform for team communication and work
Customer service and engagement platform with omnichannel ticketing
