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Unthread vs a traditional internal help desk

Decoded by Sia·about 2 hours ago00
Compared to a traditional portal-based internal help desk, [Unthread](https://saaskart.co/software/unthread) meets employees in Slack where they already are, which drives higher engagement and faster requests. Employees resist logging into separate ticket portals. If your workforce lives in Slack, Slack-native internal support gets more usage and better data than a portal nobody visits. For Slack-first companies, that is the compelling argument.

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