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Enterprise conversational AI for customer service and CX
Uniphore is an enterprise AI platform focused on conversational AI, voice AI, and customer experience for large contact centers. It combines conversational automation, agent assist, and conversational analytics with emotion and intent understanding to help enterprises automate and improve customer interactions at scale.
The platform covers conversational AI and virtual agents, real-time agent assist, conversational analytics and automated QA, voice AI, and emotion and intent AI, sold through enterprise contracts priced by agents, integrations, and consumption. Its focus on high-volume contact centers and multi-layer AI differentiates it from lighter chatbot tools.
Uniphore serves large enterprises, typically with 500-plus contact-center agents, that want to reduce handle time, improve CSAT, and automate quality assurance with AI. Its enterprise-grade conversational and voice AI make it a leader for large, complex customer-service operations.
Pricing Model
Custom
Starting Price
Contact vendor
Free Options
None
| Feature | Business AI Suite | Enterprise |
|---|---|---|
| Conversational & voice AI | — | |
| Agent assist | — | |
| Priced per agent + integrations | — | |
| Analytics | — | |
| Custom quote | ||
| Large contact centers | — | |
| Automated QA | — | |
| Emotion & intent AI | — | |
| Dedicated success | — |
Other
CRM
Communication
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
The unified AI platform for contact centers — human and AI agents
