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Conversational AI and generative CX for enterprises
Haptik is a conversational AI platform from India, part of Jio, that builds generative-AI-powered assistants for customer support, sales, and engagement across chat and messaging channels. It helps brands deploy intelligent assistants on WhatsApp, web, app, and other channels to automate and enhance customer conversations.
The platform covers generative AI assistants, no-code bot building, WhatsApp and multichannel deployment, agent handoff, analytics, and integrations, sold through custom enterprise quotes, with a more affordable Jio Haptik WhatsApp agent option for smaller businesses. Its generative-AI focus and messaging strength suit consumer brands with high conversation volumes.
Haptik serves consumer brands and enterprises, particularly in retail, financial services, and travel, that want to automate customer conversations with generative AI. Its WhatsApp expertise, Jio backing, and generative-AI capabilities make it a leading conversational AI platform in India and beyond.
Pricing Model
Custom
Starting Price
Contact vendor
Free Options
None
| Feature | Custom | Enterprise |
|---|---|---|
| Generative AI assistants | — | |
| Multichannel deployment | — | |
| Priced by volume & channels | — | |
| Agent handoff | — | |
| Custom quote | ||
| Voice AI & full suite | — | |
| Custom RAG | — | |
| Advanced integrations | — | |
| Dedicated success | — |
Other
CRM
Communication
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
AI-first customer service platform with the Fin AI agent
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