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Email, SMS, and marketing automation built for ecommerce.
Klaviyo is a marketing automation platform built specifically for ecommerce, combining email, SMS, and a built-in customer data platform. It ingests behavioral and purchase data from stores like Shopify, then uses that data for segmentation, personalization, and automated "flows" — welcome series, abandoned-cart reminders, post-purchase, win-back — that drive a large share of revenue for online brands.
What sets Klaviyo apart is data depth: rather than treating email as a broadcast tool, it centralizes each customer's profile and behavior, so brands can target precisely (browsed a category, bought twice, lapsed 60 days) and measure revenue per campaign and flow. It also spans SMS, mobile push, reviews, and predictive analytics, positioning itself as a full customer-engagement platform for retailers.
Klaviyo suits ecommerce and D2C brands that want data-driven, revenue-focused marketing. Pricing is based on active profiles — the reachable contacts you store — so cost grows with your list size, not the number of emails you send.
Pricing Model
Based on active profiles, per month
Starting Price
$20/mo
Free Options
Free version, Free trial
Up to 250 active profiles and 500 email sends/month.
From ~$20/month (251–500 profiles); scales with active profiles.
From ~$35/month; adds SMS/MMS on top of email (credit-based).
Custom pricing and support for high-volume brands.
| Feature | Free | Email Popular | Email + SMS | Enterprise |
|---|---|---|---|---|
| Up to 250 profiles | — | — | — | |
| 500 email sends/month | — | — | — | |
| 150 SMS/MMS credits | — | — | — | |
| Email support (60 days) | — | — | — | |
| Full feature access | — | — | — | |
| Email campaigns & flows | — | — | — | |
| Segmentation & personalization | — | — | — | |
| A/B testing | — | — | — | |
| Built-in CDP | — | — | — | |
| Predictive analytics | — | — | — | |
| Priced by active profiles | — | — | — | |
| Everything in Email | — | — | — | |
| SMS & MMS marketing | — | — | — | |
| Unified profiles | — | — | — | |
| SMS automation flows | — | — | — | |
| Credit-based messaging | — | — | — | |
| Custom volume | — | — | — | |
| Advanced deliverability | — | — | — | |
| Dedicated support | — | — | — | |
| Custom onboarding | — | — | — | |
| Advanced security | — | — | — |
Other
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
Email and SMS marketing built for ecommerce.
Behavioral messaging automation across email, push, and SMS.
Email, SMS, and CRM marketing on one affordable platform.
Email marketing, automation, and CRM for growing businesses.