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Drift vs Trengo: Which Live Chat Software Is Better in 2026?

Compare pricing, features, integrations, verified reviews, AI capabilities, security, and customer satisfaction, side by side, with no marketing spin.

Drift
Drift
Leads 4/9
Rating
,
Reviews
0
From
$2,500/mo

in Live Chat Software

Trengo
Trengo
Rating
,
Reviews
0
From
Custom

in Live Chat Software

Jump to scorecard Ask SIA

The Short Answer

Drift vs Trengo, in 15 seconds

Choose Drift if…

  • You want the lower entry price
  • You depend on a broad integration ecosystem
  • You want deeper AI and automation features
  • You need the broader feature set

Choose Trengo if…

  • You want to trial before paying

Head-to-Head Scorecard

How Drift and Trengo score

Drift leads on 4 of 9 measured dimensions.

  • Customer Rating

    Average score from verified user reviews

    Even
    Drift
    No reviews
    Trengo
    No reviews

  • Review Volume

    Number of verified reviews, a proxy for adoption

    Even
    Drift
    0
    Trengo
    0

  • Entry Pricing

    Lowest published starting price (free plan = lowest)

    Drift
    Drift
    $2,500/mo
    Trengo
    Custom

  • Free Access

    Availability of a free plan and/or free trial

    Trengo
    Drift
    Paid only
    Trengo
    Free trial

  • Integrations

    Number of listed third-party integrations

    Drift
    Drift
    8
    Trengo
    6

  • Features

    Number of listed product capabilities

    Drift
    Drift
    11
    Trengo
    0

  • AI Features

    Capabilities mentioning AI, automation or ML

    Drift
    Drift
    1
    Trengo
    ,

  • Security & Compliance

    Number of listed compliance certifications

    Even
    Drift
    2
    Trengo
    2

  • Platforms & Deployment

    Supported platforms and deployment options

    Trengo
    Drift
    2
    Trengo
    4

Feature Comparison

Drift vs Trengo feature breakdown

Search or filter the full feature matrix, core features, AI, integrations, APIs, security and compliance.

Drift
Trengo
Overview
User rating
,
,
Pricing model
Quote-based (enterprise), per month
Quote-based
Starting price
$2,500/mo
Custom
Free version
Free trial
Features
Key capabilities
AI chatbotsLive chatConversational landing pagesLead qualification & routingMeeting bookingAccount-based engagement+5
,
AI features
AI chatbots
,
Integrations & API
Integrations
SalesforceSalesloftHubSpotMarketoSlack6sense+2
WhatsAppInstagramFacebook MessengerShopifyHubSpotSlack
Public API
Platforms
Deployment
Cloud
CloudSaaS
Platforms
Web
WebAPI
Mobile support
Security & Compliance
Compliance
SOC 2 Type IIGDPR
GDPRISO 27001
Vendor
Company
,
,
Verified
Founded
2015
2017
Headquarters
Boston, Massachusetts, USA
Utrecht, Netherlands

Pricing Comparison

Drift vs Trengo pricing

Entry pricing, plan tiers and the cost factors that shape total cost of ownership.

Drift

$2,500/mo to start
Premium$2,500/month
  • Custom AI chatbots
  • Live chat
  • Conversational landing pages
  • Meeting booking
AdvancedCustom
  • Everything in Premium
  • Advanced automation
  • Account-based playbooks
  • More integrations
EnterpriseCustom
  • Advanced security & SSO
  • Custom integrations
  • Dedicated support
  • Salesloft platform bundle

Trengo

Custom to start
ProfessionalCustom
  • Integrations
  • WhatsApp Business API
  • unified omnichannel inbox
  • Standard support
EnterpriseCustom
  • Dedicated support and onboarding
  • automation and AI helpmate
  • Advanced security and controls
  • reporting

Total cost of ownership factors

Free planDrift Trengo
Free trial to evaluateDrift Trengo
Transparent published pricingDrift Trengo
Public API (build vs. buy add-ons)Drift Trengo

Beyond list price, factor in implementation, training, add-ons and per-seat scaling when estimating total cost of ownership.

Pros & Cons

Drift vs Trengo: strengths and trade-offs

Drift

Pros

  • Broad integration ecosystem (8)
  • Compliance: SOC 2 Type II, GDPR
  • Stronger AI / automation features
  • Public API available

Cons

  • No free plan
  • No free trial

Trengo

Pros

  • Free trial offered
  • Compliance: GDPR, ISO 27001
  • Public API available

Cons

  • No free plan
  • Pricing is quote-based (less transparent)
  • Fewer native integrations than the alternative

Buyer Fit

Who should use Drift vs Trengo?

Startups

Drift

Drift keeps early-stage costs lowest with its entry tier.

Small businesses

Drift

Drift offers the most accessible pricing for lean teams.

Agencies

Drift

Drift connects to more tools for multi-client workflows.

Enterprises

Drift

Drift leads on compliance and breadth for complex needs.

Ecommerce

Drift

Drift integrates with more of the commerce stack.

SaaS companies

Drift

Drift is the more developer- and automation-friendly choice.

Integration overlap

Shared integrations (2)

HubSpotSlack

Only in Drift (6)

SalesforceSalesloftMarketo6senseOutreachZoom

Only in Trengo (4)

WhatsAppInstagramFacebook MessengerShopify

Keep Exploring

Other alternatives worth considering

Similar live chat software products buyers compare alongside Drift and Trengo.

Tidio

Tidio

$29/mo
Crisp

Crisp

$45/mo
HubSpot CRM

HubSpot CRM

$0/mo
Userlike

Userlike

Custom
Intercom

Intercom

$29/mo
LiveChat

LiveChat

$19/mo
More Drift alternatives →More Trengo alternatives →

Ask SIA which solution fits your business

SIA, Saaskart's AI buying assistant, weighs Drift and Trengo against your team size, budget, integrations and compliance needs, then recommends the right fit and the questions to ask each vendor.

Get a personalised recommendation

Drift vs Trengo, Frequently Asked Questions

What is the difference between Drift and Trengo?

Drift and Trengo are both Live Chat Software solutions. Drift is rated 0.0/5 by 0 users, while Trengo is rated 0.0/5 by 0 users. The main differences lie in pricing, features, and target audience.

Which is better, Drift or Trengo?

Based on user ratings, Drift scores higher at 0.0/5. The best choice depends on your team size, budget, and specific requirements.

Which is cheaper, Drift or Trengo?

Both products have custom pricing. We recommend contacting both vendors for a quote tailored to your team size.

Does Drift or Trengo have a free plan?

Neither Drift nor Trengo currently offers a free plan, but Trengo provides a free trial.

Can I switch from Drift to Trengo?

Switching between Drift and Trengo is possible. Both support data export. Check integration compatibility and plan for data migration to minimise disruption to your team.

Who should use Drift vs Trengo?

Drift is best suited for teams that prioritise enterprise features. Trengo works well for teams needing advanced capabilities.

Our Verdict

The bottom line on Drift vs Trengo

Best Overall

Either

It's a tie balances user satisfaction and proven adoption.

Best for Startups

Drift

Drift has the friendliest entry point for new teams.

Best for Enterprise

Drift

Drift leads on compliance and feature breadth.

Best Value

Drift

Drift delivers the lowest cost to get started.

Best AI Features

Drift

Drift ships more AI and automation.

Highest Rated

Either

Both earn equal user ratings.

Ready to decide between Drift and Trengo?

Visit Drift Visit Trengo Ask SIA
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