Microsoft Dynamics 365 Sales vs Salesforce: Which CRM Software Is Better in 2026?
Compare pricing, features, integrations, verified reviews, AI capabilities, security, and customer satisfaction — side by side, with no marketing spin.
The Short Answer
Microsoft Dynamics 365 Sales vs Salesforce, in 15 seconds
Choose Microsoft Dynamics 365 Sales if…
- You want deeper AI and automation features
- You need the broader feature set
Choose Salesforce if…
- You want the lower entry price
- You depend on a broad integration ecosystem
- You have strict security & compliance needs
Head-to-Head Scorecard
How Microsoft Dynamics 365 Sales and Salesforce score
Salesforce leads on 4 of 9 measured dimensions.
- Even
Customer Rating
Average score from verified user reviews
MicrosoftNo reviewsSalesforceNo reviews - Even
Review Volume
Number of verified reviews — a proxy for adoption
Microsoft0Salesforce0 - Salesforce
Entry Pricing
Lowest published starting price (free plan = lowest)
Microsoft$65/moSalesforce$25/mo - Even
Free Access
Availability of a free plan and/or free trial
MicrosoftFree trialSalesforceFree trial - Salesforce
Integrations
Number of listed third-party integrations
Microsoft6Salesforce10 - Microsoft Dynamics 365 Sales
Features
Number of listed product capabilities
Microsoft16Salesforce12 - Microsoft Dynamics 365 Sales
AI Features
Capabilities mentioning AI, automation or ML
Microsoft3Salesforce2 - Salesforce
Security & Compliance
Number of listed compliance certifications
Microsoft4Salesforce5 - Salesforce
Platforms & Deployment
Supported platforms and deployment options
Microsoft4Salesforce5
Feature Comparison
Microsoft Dynamics 365 Sales vs Salesforce feature breakdown
Search or filter the full feature matrix — core features, AI, integrations, APIs, security and compliance.
Microsoft Dynamics 365 Sales
SalesforcePricing Comparison
Microsoft Dynamics 365 Sales vs Salesforce pricing
Entry pricing, plan tiers and the cost factors that shape total cost of ownership.
Microsoft Dynamics 365 Sales
$65/mo to start- Lead & opportunity management
- Built-in dashboards
- Mobile app
- AI-guided selling
- Copilot
- Forecasting
- Customization
- Conversation intelligence
- Advanced AI
- Sales accelerator
Salesforce
$25/mo to start- Core CRM
- Basic pipeline
- Email integration
- Simple automation
- Sales automation
- Customization
- Reporting
- Quotes
- Advanced customization
- Workflow (Flow)
- Forecasting
- Territory management
- Full feature set
- Premier support
- Sandboxes
- Agentforce AI (add-on)
Total cost of ownership factors
Beyond list price, factor in implementation, training, add-ons and per-seat scaling when estimating total cost of ownership.
Pros & Cons
Microsoft Dynamics 365 Sales vs Salesforce: strengths and trade-offs
Microsoft Dynamics 365 Sales
Pros
- Free trial offered
- Compliance: SOC 2 Type II, GDPR, ISO 27001
- Stronger AI / automation features
- Public API available
Cons
- No free plan
- Higher starting price ($65/mo)
- Fewer native integrations than the alternative
Salesforce
Pros
- Free trial offered
- Lower starting price ($25/mo)
- Broad integration ecosystem (10)
- Compliance: SOC 2, ISO 27001, GDPR
- Public API available
Cons
- No free plan
Buyer Fit
Who should use Microsoft Dynamics 365 Sales vs Salesforce?
Startups
Salesforce
Salesforce keeps early-stage costs lowest with its entry tier.
Small businesses
Salesforce
Salesforce offers the most accessible pricing for lean teams.
Agencies
Salesforce
Salesforce connects to more tools for multi-client workflows.
Enterprises
Salesforce
Salesforce leads on compliance and breadth for complex needs.
Ecommerce
Salesforce
Salesforce integrates with more of the commerce stack.
SaaS companies
Microsoft Dynamics 365 Sales
Microsoft Dynamics 365 Sales is the more developer- and automation-friendly choice.
Integration overlap
Shared integrations (1)
Only in Microsoft Dynamics 365 Sales (5)
Only in Salesforce (9)
Keep Exploring
Other alternatives worth considering
Similar crm software products buyers compare alongside Microsoft Dynamics 365 Sales and Salesforce.
Ask SIA which solution fits your business
SIA, Saaskart's AI buying assistant, weighs Microsoft Dynamics 365 Sales and Salesforce against your team size, budget, integrations and compliance needs — then recommends the right fit and the questions to ask each vendor.
Get a personalised recommendationMicrosoft Dynamics 365 Sales vs Salesforce — Frequently Asked Questions
What is the difference between Microsoft Dynamics 365 Sales and Salesforce?
Microsoft Dynamics 365 Sales and Salesforce are both CRM Software solutions. Microsoft Dynamics 365 Sales is rated 0.0/5 by 0 users, while Salesforce is rated 0.0/5 by 0 users. The main differences lie in pricing, features, and target audience.
Which is better, Microsoft Dynamics 365 Sales or Salesforce?
Based on user ratings, Microsoft Dynamics 365 Sales scores higher at 0.0/5. The best choice depends on your team size, budget, and specific requirements.
Which is cheaper, Microsoft Dynamics 365 Sales or Salesforce?
Salesforce is the more affordable option, starting at $25/month.
Does Microsoft Dynamics 365 Sales or Salesforce have a free plan?
Neither Microsoft Dynamics 365 Sales nor Salesforce currently offers a free plan, but Microsoft Dynamics 365 Sales provides a free trial.
Can I switch from Microsoft Dynamics 365 Sales to Salesforce?
Switching between Microsoft Dynamics 365 Sales and Salesforce is possible. Both support data export. Check integration compatibility and plan for data migration to minimise disruption to your team.
Who should use Microsoft Dynamics 365 Sales vs Salesforce?
Microsoft Dynamics 365 Sales is best suited for teams that prioritise enterprise features. Salesforce works well for budget-conscious buyers.
Our Verdict
The bottom line on Microsoft Dynamics 365 Sales vs Salesforce
Best Overall
Either
It's a tie balances user satisfaction and proven adoption.
Best for Startups
Salesforce
Salesforce has the friendliest entry point for new teams.
Best for Enterprise
Salesforce
Salesforce leads on compliance and feature breadth.
Best Value
Salesforce
Salesforce delivers the lowest cost to get started.
Best AI Features
Microsoft Dynamics 365 Sales
Microsoft Dynamics 365 Sales ships more AI and automation.
Highest Rated
Either
Both earn equal user ratings.