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ManageEngine ServiceDesk Plus vs Opsgenie: Which IT Service Management Is Better in 2026?

Compare pricing, features, integrations, verified reviews, AI capabilities, security, and customer satisfaction, side by side, with no marketing spin.

ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Rating
,
Reviews
0
From
$10/mo

in IT Service Management

Opsgenie
Opsgenie
Rating
,
Reviews
0
From
$9/mo

in Incident Management

Jump to scorecard Ask SIA

The Short Answer

ManageEngine ServiceDesk Plus vs Opsgenie, in 15 seconds

Choose ManageEngine ServiceDesk Plus if…

  • You want to trial before paying
  • You want deeper AI and automation features

Choose Opsgenie if…

  • You depend on a broad integration ecosystem
  • You have strict security & compliance needs
  • You need the broader feature set

Head-to-Head Scorecard

How ManageEngine ServiceDesk Plus and Opsgenie score

It's evenly matched, each leads on 3 of 9 measured dimensions.

  • Customer Rating

    Average score from verified user reviews

    Even
    ManageEngine
    No reviews
    Opsgenie
    No reviews

  • Review Volume

    Number of verified reviews, a proxy for adoption

    Even
    ManageEngine
    0
    Opsgenie
    0

  • Entry Pricing

    Lowest published starting price (free plan = lowest)

    Even
    ManageEngine
    $10/mo
    Opsgenie
    $9/mo

  • Free Access

    Availability of a free plan and/or free trial

    ManageEngine ServiceDesk Plus
    ManageEngine
    Free plan + trial
    Opsgenie
    Free plan

  • Integrations

    Number of listed third-party integrations

    Opsgenie
    ManageEngine
    7
    Opsgenie
    10

  • Features

    Number of listed product capabilities

    Opsgenie
    ManageEngine
    8
    Opsgenie
    12

  • AI Features

    Capabilities mentioning AI, automation or ML

    ManageEngine ServiceDesk Plus
    ManageEngine
    1
    Opsgenie
    ,

  • Security & Compliance

    Number of listed compliance certifications

    Opsgenie
    ManageEngine
    3
    Opsgenie
    4

  • Platforms & Deployment

    Supported platforms and deployment options

    ManageEngine ServiceDesk Plus
    ManageEngine
    6
    Opsgenie
    5

Feature Comparison

ManageEngine ServiceDesk Plus vs Opsgenie feature breakdown

Search or filter the full feature matrix, core features, AI, integrations, APIs, security and compliance.

ManageEngine ServiceDesk Plus
Opsgenie
Overview
User rating
,
,
Pricing model
Subscription
Legacy per-user (end of sale)
Starting price
$10/mo
$9/mo
Free version
Free trial
Features
Key capabilities
Help desk and incident managementSelf-service portalKnowledge baseCloud or on-premiseFull ITIL processesChange and problem management+2
On-call schedulingEscalation policiesMulti-channel alertingAlert deduplication and groupingRules-based routingIncident timelines+6
AI features
Automation and orchestration
,
Integrations & API
Integrations
Microsoft 365Active DirectoryJiraSlackZapierZoho+1
JiraDatadogPrometheusSlackMicrosoft TeamsNew Relic+4
Public API
Platforms
Deployment
CloudSaaSOn-premise
CloudSaaS
Platforms
WebiOSAndroid
WebiOSAndroid
Mobile support
Security & Compliance
Compliance
SOC 2GDPRISO 27001
SOC 2ISO 27001GDPRPCI DSS
Vendor
Company
,
,
Verified
Founded
2002
2012
Headquarters
Chennai, India
Sydney, New South Wales, Australia

Pricing Comparison

ManageEngine ServiceDesk Plus vs Opsgenie pricing

Entry pricing, plan tiers and the cost factors that shape total cost of ownership.

ManageEngine ServiceDesk Plus

$10/mo to start
Standard$10/month
  • Self-service portal
  • Cloud or on-premise
  • SLA management
  • Knowledge base
Enterprise$50/month
  • Change and problem management
  • Full ITIL processes
  • Asset management and CMDB
  • Automation and orchestration

Opsgenie

$9/mo to start
Free (legacy)Free
  • Up to 5 users
  • On-call scheduling
  • Alerting basics
  • Mobile apps
Standard (legacy)$19/month
  • Escalations and routing
  • Unlimited integrations
  • Incident response
  • Reporting
Enterprise (legacy)$29/month
  • Advanced reporting
  • Auditing
  • Priority support
  • Service-aware routing

Total cost of ownership factors

Free planManageEngine Opsgenie
Free trial to evaluateManageEngine Opsgenie
Transparent published pricingManageEngine Opsgenie
Public API (build vs. buy add-ons)ManageEngine Opsgenie

Beyond list price, factor in implementation, training, add-ons and per-seat scaling when estimating total cost of ownership.

Pros & Cons

ManageEngine ServiceDesk Plus vs Opsgenie: strengths and trade-offs

ManageEngine ServiceDesk Plus

Pros

  • Free plan available
  • Free trial offered
  • Compliance: SOC 2, GDPR, ISO 27001
  • Stronger AI / automation features
  • Public API available

Cons

  • Higher starting price ($10/mo)
  • Fewer native integrations than the alternative

Opsgenie

Pros

  • Free plan available
  • Lower starting price ($9/mo)
  • Broad integration ecosystem (10)
  • Compliance: SOC 2, ISO 27001, GDPR
  • Public API available

Cons

    Buyer Fit

    Who should use ManageEngine ServiceDesk Plus vs Opsgenie?

    Startups

    Either

    Either keeps early-stage costs lowest with its entry tier.

    Small businesses

    Either

    Either offers the most accessible pricing for lean teams.

    Agencies

    Opsgenie

    Opsgenie connects to more tools for multi-client workflows.

    Enterprises

    Opsgenie

    Opsgenie leads on compliance and breadth for complex needs.

    Ecommerce

    Opsgenie

    Opsgenie integrates with more of the commerce stack.

    SaaS companies

    ManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus is the more developer- and automation-friendly choice.

    Integration overlap

    Shared integrations (2)

    JiraSlack

    Only in ManageEngine ServiceDesk Plus (5)

    Microsoft 365Active DirectoryZapierZohoManageEngine suite

    Only in Opsgenie (8)

    DatadogPrometheusMicrosoft TeamsNew RelicZabbixPagerDutyGrafanaServiceNow

    Keep Exploring

    Other alternatives worth considering

    Similar it service management products buyers compare alongside ManageEngine ServiceDesk Plus and Opsgenie.

    incident.io

    incident.io

    $19/mo
    Rootly

    Rootly

    $20/mo
    Datadog

    Datadog

    $15/mo
    Freshservice

    Freshservice

    $19/mo
    Jira Service Management

    Jira Service Management

    $0/mo
    ServiceNow

    ServiceNow

    Custom
    More ManageEngine ServiceDesk Plus alternatives →More Opsgenie alternatives →

    Ask SIA which solution fits your business

    SIA, Saaskart's AI buying assistant, weighs ManageEngine ServiceDesk Plus and Opsgenie against your team size, budget, integrations and compliance needs, then recommends the right fit and the questions to ask each vendor.

    Get a personalised recommendation

    ManageEngine ServiceDesk Plus vs Opsgenie, Frequently Asked Questions

    What is the difference between ManageEngine ServiceDesk Plus and Opsgenie?

    ManageEngine ServiceDesk Plus and Opsgenie are both IT Service Management solutions. ManageEngine ServiceDesk Plus is rated 0.0/5 by 0 users, while Opsgenie is rated 0.0/5 by 0 users. The main differences lie in pricing, features, and target audience.

    Which is better, ManageEngine ServiceDesk Plus or Opsgenie?

    Based on user ratings, ManageEngine ServiceDesk Plus scores higher at 0.0/5. The best choice depends on your team size, budget, and specific requirements.

    Which is cheaper, ManageEngine ServiceDesk Plus or Opsgenie?

    Opsgenie is the more affordable option, starting at $9/month.

    Does ManageEngine ServiceDesk Plus or Opsgenie have a free plan?

    ManageEngine ServiceDesk Plus offers a free plan. does not have a free tier but does offer a free trial.

    Can I switch from ManageEngine ServiceDesk Plus to Opsgenie?

    Switching between ManageEngine ServiceDesk Plus and Opsgenie is possible. Both support data export. Check integration compatibility and plan for data migration to minimise disruption to your team.

    Who should use ManageEngine ServiceDesk Plus vs Opsgenie?

    ManageEngine ServiceDesk Plus is best suited for teams that prioritise enterprise features. Opsgenie works well for teams looking to start free and scale.

    Our Verdict

    The bottom line on ManageEngine ServiceDesk Plus vs Opsgenie

    Best Overall

    Either

    It's a tie balances user satisfaction and proven adoption.

    Best for Startups

    Either

    It's a tie has the friendliest entry point for new teams.

    Best for Enterprise

    Opsgenie

    Opsgenie leads on compliance and feature breadth.

    Best Value

    Either

    It's a tie delivers the lowest cost to get started.

    Best AI Features

    ManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus ships more AI and automation.

    Highest Rated

    Either

    Both earn equal user ratings.

    Ready to decide between ManageEngine ServiceDesk Plus and Opsgenie?

    Visit ManageEngine ServiceDesk Plus Visit Opsgenie Ask SIA
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