Opsgenie

Opsgenie is an on-call scheduling and alerting tool by Atlassian, built to make sure the right person is notified the moment something breaks. It ingests alerts from hundreds of monitoring, ticketing, and chat tools, deduplicates and enriches them, and routes each to the correct responder using flexible on-call schedules, escalation policies, and multi-channel notifications across push, SMS, email, and phone call, so critical incidents never slip through the cracks.

Beyond paging, Opsgenie supports incident response with rules-based routing, alert grouping, incident timelines, stakeholder communication, and post-incident reporting on response performance. Deep integrations with Jira, Datadog, Prometheus, PagerDuty-style monitors, and Slack made it a common backbone for DevOps and SRE teams standardizing their alerting.

Important status: Atlassian has placed Opsgenie in end-of-life. Sale of new subscriptions ended on June 4, 2025 (no new signups, upgrades, or downgrades), and the service is scheduled to shut down permanently on April 5, 2027; existing customers can continue on their current plan until then. Atlassian's recommended path is to migrate to Jira Service Management, whose incident-management capability typically requires the Premium tier — a notable cost increase over Opsgenie's legacy per-user plans. Teams evaluating options are also comparing purpose-built alternatives such as incident.io, Rootly, and Datadog. Because of the EOL timeline, new buyers should plan around migration rather than adoption.