Get a recommendation
Tell us your requirements and our advisors will help you compare and shortlist the best-fit options — free and unbiased.
A real human, fast
Someone on our team replies within one business day — no bots, no ticket queue.
Routed to the right team
Buying, selling, partnering, or investing — you reach the people who can actually help.
Independent & unbiased
No pushy sales. Just honest guidance grounded in the ecosystem.
Tailored to your context
Tell us what you need and we shape the next steps around it.
Who are you? Pick the option that fits best.
ITSM and help desk with ITIL and asset management
ServiceDesk Plus, from Zoho's ManageEngine division, is an IT service management (ITSM) and help desk platform with ITIL-aligned incident, problem, change, and asset management. It offers a self-service portal, SLAs, automation, and a CMDB, available in cloud or on-premise for IT teams of all sizes.
ServiceDesk Plus targets internal IT teams that want structured ITSM without enterprise price tags, and is widely used across India, Asia, and globally. Pricing is per technician per year across Standard, Professional, and Enterprise editions.
Pricing Model
Subscription
Starting Price
$10/mo
Free Options
Free version, Free trial
| Feature | Standard | Enterprise Popular |
|---|---|---|
| Help desk and incident management | — | |
| Self-service portal | — | |
| SLA management | — | |
| Knowledge base | — | |
| Cloud or on-premise | — | |
| Full ITIL processes | — | |
| Change and problem management | — | |
| Asset management and CMDB | — | |
| Automation and orchestration | — | |
| Advanced reporting | — |
Other
CRM
DevOps
Communication
Missing an integration?
API Types
SDK Availability
Verify SDK availability in vendor's documentation.
Developer Features
No reviews yet. Be the first to review ManageEngine ServiceDesk Plus.
Have a question about ManageEngine ServiceDesk Plus? Ask the community.
Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
AI-powered IT service management and enterprise service desk.
IT service management and help desk built on the Jira platform.
Enterprise digital workflow platform for IT, HR, and operations
Cloud HRMS for attendance, leave, and performance
Quick comparisons
