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Incident management and on-call, built around Slack.
incident.io is a modern incident management platform designed to make responding to outages and incidents fast and organized — and it does it where engineers already work: Slack. When something breaks, teams declare an incident in Slack and incident.io spins up a dedicated channel, assigns roles, pulls in the right people, tracks a timeline automatically, and keeps stakeholders updated, so the chaos of a live incident becomes a structured, repeatable process. It then helps teams learn afterward with post-incident reviews and insights.
Beyond response, incident.io has expanded into a full reliability platform: on-call scheduling and alerting (paging the right responder when alerts fire), status pages to communicate with customers, and AI features to speed up response and summarize incidents. It integrates with monitoring, alerting, and ticketing tools (like Datadog, PagerDuty-style alert sources, Jira, and Linear), positioning itself as an all-in-one, Slack-native alternative to older, fragmented incident and on-call tooling loved by fast-moving engineering teams.
incident.io suits engineering, SRE, and DevOps teams that want streamlined, Slack-native incident response, on-call, and status pages in one modern platform. Plans run Free, Team, and Pro (per user, with on-call as an add-on), plus Enterprise, so cost scales with team size and whether you add on-call and advanced features.
Pricing Model
Per user, per month (+ on-call add-on)
Starting Price
$19/mo
Free Options
Free version, Free trial
Up to 5 users — Slack-native incident response, 1 on-call schedule, 1 status page.
~$19/user/month for incident response (on-call add-on ~$12/user).
~$25/user/month (on-call add-on ~$20/user). Advanced features.
Custom pricing with SSO, advanced controls, and 99.99% SLA.
| Feature | Free | Team Popular | Pro | Enterprise |
|---|---|---|---|---|
| Up to 5 users | — | — | — | |
| Slack incident response | — | — | — | |
| 1 on-call schedule | — | — | — | |
| 1 status page | — | — | — | |
| Core workflows | — | — | — | |
| Incident response | — | — | — | |
| Workflows & automation | — | — | — | |
| Insights | — | — | — | |
| Status pages | — | — | — | |
| On-call add-on (+$12/user) | — | — | — | |
| Everything in Team | — | — | — | |
| Advanced workflows | — | — | — | |
| More integrations | — | — | — | |
| Advanced insights | — | — | — | |
| On-call add-on available | — | — | — | |
| Designated CSM | — | — | — | |
| Advanced access control | — | — | — | |
| Multiple environments | — | — | — | |
| Live phone support | — | — | — | |
| 99.99% uptime SLA | — | — | — |
Other
DevOps
Communication
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
On-call scheduling and alerting (end of life — migrating to Jira Service Management)
AI-powered incident management and on-call for reliability teams
Quick comparisons
