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AI-powered IT service management and enterprise service desk.
Freshservice, by Freshworks, is a cloud-based IT service management (ITSM) and enterprise service management platform. It provides an intuitive service desk with incident, problem, change, and release management, IT asset management (ITAM), a service catalog, knowledge base, and workflow automation, enhanced by Freddy AI for ticket deflection and assistance. IT teams and other departments use Freshservice to streamline support and service delivery aligned to ITIL. Freshservice offers Starter, Growth, Pro, and Enterprise plans priced per agent, with a free trial.
Pricing Model
SUBSCRIPTION
Starting Price
$19/mo
Free Options
Free trial
Per agent per month, billed annually
Per agent per month
Per agent per month
Per agent per month
| Feature | Starter | Growth Popular | Pro | Enterprise |
|---|---|---|---|---|
| Incident management | — | — | — | |
| Knowledge base | — | — | — | |
| Service catalog | — | — | — | |
| SLA management | — | — | — | |
| Asset management | — | — | — | |
| Automation & orchestration | — | — | — | |
| Marketplace apps | — | — | — | |
| Multiple SLAs | — | — | — | |
| Problem & change management | — | — | — | |
| Project management | — | — | — | |
| Advanced analytics | — | — | — | |
| Freddy AI | — | — | — | |
| IT operations management | — | — | — | |
| Advanced AI & governance | — | — | — | |
| SSO & audit | — | — | — | |
| Premium support | — | — | — |
Other
DevOps
Communication
Authentication
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
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