Freshservice vs GLPI: Which IT Asset Management Is Better in 2026?
Compare pricing, features, integrations, verified reviews, AI capabilities, security, and customer satisfaction — side by side, with no marketing spin.
- Rating
- —
- Reviews
- 0
- From
- $19/mo
The Short Answer
Freshservice vs GLPI, in 15 seconds
Choose Freshservice if…
- You want deeper AI and automation features
- You have strict security & compliance needs
- You need the broader feature set
Choose GLPI if…
- You want the lower entry price
- You need a genuinely free plan
Head-to-Head Scorecard
How Freshservice and GLPI score
It's evenly matched — each leads on 3 of 9 measured dimensions.
- Even
Customer Rating
Average score from verified user reviews
FreshserviceNo reviewsGLPINo reviews - Even
Review Volume
Number of verified reviews — a proxy for adoption
Freshservice0GLPI0 - GLPI
Entry Pricing
Lowest published starting price (free plan = lowest)
Freshservice$19/moGLPI€0/mo - GLPI
Free Access
Availability of a free plan and/or free trial
FreshserviceFree trialGLPIFree plan + trial - Even
Integrations
Number of listed third-party integrations
Freshservice6GLPI6 - Freshservice
Features
Number of listed product capabilities
Freshservice6GLPI0 - Freshservice
AI Features
Capabilities mentioning AI, automation or ML
Freshservice1GLPI— - Freshservice
Security & Compliance
Number of listed compliance certifications
Freshservice4GLPI2 - GLPI
Platforms & Deployment
Supported platforms and deployment options
Freshservice5GLPI7
Feature Comparison
Freshservice vs GLPI feature breakdown
Search or filter the full feature matrix — core features, AI, integrations, APIs, security and compliance.
Freshservice
GLPIPricing Comparison
Freshservice vs GLPI pricing
Entry pricing, plan tiers and the cost factors that shape total cost of ownership.
Freshservice
$19/mo to start- Incident management
- Knowledge base
- Service catalog
- SLA management
- Asset management
- Automation & orchestration
- Marketplace apps
- Multiple SLAs
- Problem & change management
- Project management
- Advanced analytics
- Freddy AI
- IT operations management
- Advanced AI & governance
- SSO & audit
- Premium support
GLPI
€0/mo to start- IT asset management and CMDB
- Open-source helpdesk and ticketing
- Automated inventory discovery
- Self-hosting
- SLA options
- Advanced integrations
- Managed cloud hosting
- Plugins and extensions
Total cost of ownership factors
Beyond list price, factor in implementation, training, add-ons and per-seat scaling when estimating total cost of ownership.
Pros & Cons
Freshservice vs GLPI: strengths and trade-offs
Freshservice
Pros
- Free trial offered
- Compliance: SOC 2 Type II, GDPR, ISO 27001
- Stronger AI / automation features
- Public API available
Cons
- No free plan
- Higher starting price ($19/mo)
GLPI
Pros
- Free plan available
- Free trial offered
- Lower starting price (€0/mo)
- Compliance: GDPR, ISO 27001
- Public API available
Cons
Buyer Fit
Who should use Freshservice vs GLPI?
Startups
GLPI
GLPI keeps early-stage costs lowest with its entry tier.
Small businesses
GLPI
GLPI offers the most accessible pricing for lean teams.
Agencies
Freshservice
Freshservice connects to more tools for multi-client workflows.
Enterprises
Freshservice
Freshservice leads on compliance and breadth for complex needs.
Ecommerce
Freshservice
Freshservice integrates with more of the commerce stack.
SaaS companies
Freshservice
Freshservice is the more developer- and automation-friendly choice.
Integration overlap
Shared integrations (1)
Only in Freshservice (5)
Only in GLPI (5)
Keep Exploring
Other alternatives worth considering
Similar it asset management products buyers compare alongside Freshservice and GLPI.
Ask SIA which solution fits your business
SIA, Saaskart's AI buying assistant, weighs Freshservice and GLPI against your team size, budget, integrations and compliance needs — then recommends the right fit and the questions to ask each vendor.
Get a personalised recommendationFreshservice vs GLPI — Frequently Asked Questions
What is the difference between Freshservice and GLPI?
Freshservice and GLPI are both software solutions. Freshservice is rated 0.0/5 by 0 users, while GLPI is rated 0.0/5 by 0 users. The main differences lie in pricing, features, and target audience.
Which is better, Freshservice or GLPI?
Based on user ratings, Freshservice scores higher at 0.0/5. The best choice depends on your team size, budget, and specific requirements.
Which is cheaper, Freshservice or GLPI?
GLPI is the more affordable option, starting at €0/month.
Does Freshservice or GLPI have a free plan?
GLPI offers a free plan. Freshservice does not have a free tier but does offer a free trial.
Can I switch from Freshservice to GLPI?
Switching between Freshservice and GLPI is possible. Both support data export. Check integration compatibility and plan for data migration to minimise disruption to your team.
Who should use Freshservice vs GLPI?
Freshservice is best suited for teams that prioritise enterprise features. GLPI works well for teams looking to start free and scale.
Our Verdict
The bottom line on Freshservice vs GLPI
Best Overall
Either
It's a tie balances user satisfaction and proven adoption.
Best for Startups
GLPI
GLPI has the friendliest entry point for new teams.
Best for Enterprise
Freshservice
Freshservice leads on compliance and feature breadth.
Best Value
GLPI
GLPI delivers the lowest cost to get started.
Best AI Features
Freshservice
Freshservice ships more AI and automation.
Highest Rated
Either
Both earn equal user ratings.