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ITIL-aligned IT service management platform
HaloITSM is a comprehensive, ITIL-aligned service management platform that gives IT teams everything needed to deliver great service from a single tool. It covers incident, problem, change, request, and release management, plus a configuration management database, asset management, SLAs, and a self-service portal, with powerful automation and workflow customization. Its all-in-one, no-add-on approach means teams get full ITSM functionality without paying for separate modules.
HaloITSM offers strong reporting and dashboards, extensive integrations, and flexible deployment in the cloud or on-premise, and it scales from midsize IT teams to large enterprises. Its customization and value have made it a popular ServiceNow alternative. HaloITSM is designed for IT service teams that want a complete, ITIL-aligned, customizable service management platform with predictable pricing and no hidden module costs.
Pricing Model
SUBSCRIPTION
Starting Price
$45/mo
Free Options
Free trial
| Feature | ITSM Popular | Enterprise |
|---|---|---|
| Incident and problem management | — | |
| Change and release management | — | |
| CMDB and asset management | — | |
| Self-service portal | — | |
| SLAs and automation | — | |
| Advanced customization | — | |
| Reporting and dashboards | — | |
| Extensive integrations | — | |
| On-premise option | — | |
| Dedicated support | — |
Other
DevOps
Communication
Authentication
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API Types
SDK Availability
Verify SDK availability in vendor's documentation.
Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
Open-source IT asset management and service desk
AI-powered IT service management and enterprise service desk.
