GLPI

GLPI is a widely used open-source IT service management and IT asset management solution that gives organizations a helpdesk, ticketing, asset inventory, and a configuration management database without licensing costs. It supports ITIL-aligned incident, problem, and change management, automated asset discovery, and a self-service portal, making it a capable free alternative to commercial ITSM tools. Its open-source nature and active community mean extensive plugins and flexibility for teams willing to self-host.

For organizations that want support or hosting, GLPI offers paid cloud and professional services, combining open-source freedom with enterprise assurance. Its strength in asset management and inventory is especially valued. GLPI is designed for IT teams, from schools and SMBs to enterprises, that want a cost-effective, flexible, open-source platform for service desk and IT asset management.