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AI-powered IT service management
SysAid is an IT service management platform that combines a help desk, asset management, and workflow automation with an AI layer for agentic IT operations. It gives IT teams a single system to manage incidents, service requests, problems, changes, and assets, with a self-service portal and automation that reduces repetitive ticket work.
The platform covers the ITIL-aligned service management stack: incident and request management, a CMDB and IT asset management tracking workstations, servers, and mobile devices, problem and change management, and workflow automation. On top sits SysAid AI, which deflects and routes tickets, drafts responses, and increasingly automates end-to-end IT tasks through agentic capabilities.
SysAid uses quote-based pricing across Help Desk, Professional (which includes full ITSM), and Enterprise editions, priced per admin or agent with volume discounts and factoring in managed assets and deployment model. It is widely used by mid-market and enterprise IT organizations that want a comprehensive, ITIL-capable service desk with strong automation, and it competes with tools like Freshservice, ServiceNow, and ManageEngine ServiceDesk Plus.
Pricing Model
Subscription
Starting Price
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Free Options
Free trial
| Feature | Help Desk | Professional Popular | Enterprise |
|---|---|---|---|
| Quote based | |||
| Incident management | — | — | |
| Self-service portal | — | — | |
| From about 79 dollars per agent | — | — | |
| Full ITSM | — | — | |
| Change and problem management | — | — | |
| CMDB and workflows | — | — | |
| From about 89 dollars per agent | — | — | |
| Advanced automation | — | — | |
| Advanced security | — | — | |
| Priority support | — | — | |
| SLA | — | — |
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API Types
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
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