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Decagon vs Gorgias: Which Customer Support AI Is Better in 2026?

Compare pricing, features, integrations, verified reviews, AI capabilities, security, and customer satisfaction, side by side, with no marketing spin.

Decagon
Decagon
Rating
,
Reviews
0
From
Custom

in Customer Support AI

Gorgias
Gorgias
Leads 4/9
Rating
,
Reviews
0
From
$10/mo

in Customer Support AI

Jump to scorecard Ask SIA

The Short Answer

Decagon vs Gorgias, in 15 seconds

Choose Decagon if…

  • You prefer Decagon's approach and ecosystem

Choose Gorgias if…

  • You want the lower entry price
  • You want deeper AI and automation features
  • You need the broader feature set

Head-to-Head Scorecard

How Decagon and Gorgias score

Gorgias leads on 4 of 9 measured dimensions.

  • Customer Rating

    Average score from verified user reviews

    Even
    Decagon
    No reviews
    Gorgias
    No reviews

  • Review Volume

    Number of verified reviews, a proxy for adoption

    Even
    Decagon
    0
    Gorgias
    0

  • Entry Pricing

    Lowest published starting price (free plan = lowest)

    Gorgias
    Decagon
    Custom
    Gorgias
    $10/mo

  • Free Access

    Availability of a free plan and/or free trial

    Even
    Decagon
    Paid only
    Gorgias
    Paid only

  • Integrations

    Number of listed third-party integrations

    Even
    Decagon
    6
    Gorgias
    6

  • Features

    Number of listed product capabilities

    Gorgias
    Decagon
    6
    Gorgias
    8

  • AI Features

    Capabilities mentioning AI, automation or ML

    Gorgias
    Decagon
    ,
    Gorgias
    3

  • Security & Compliance

    Number of listed compliance certifications

    Even
    Decagon
    3
    Gorgias
    3

  • Platforms & Deployment

    Supported platforms and deployment options

    Gorgias
    Decagon
    3
    Gorgias
    4

Feature Comparison

Decagon vs Gorgias feature breakdown

Search or filter the full feature matrix, core features, AI, integrations, APIs, security and compliance.

Decagon
Gorgias
Overview
User rating
,
,
Pricing model
QUOTE_BASED
SUBSCRIPTION
Starting price
Custom
$10/mo
Free version
Free trial
Features
Key capabilities
Chat agentsEmail resolutionVoice agentsAgent Operating ProceduresTool connectorsOptimization tools
AI agentUnified omnichannel inboxNative Shopify integrationIn-conversation actionsAI agent coachingRevenue attribution reporting+2
AI features
,
AI agentAI agent coachingProactive shopping assistant
Integrations & API
Integrations
ZendeskSalesforce Service CloudSlackShopifyMicrosoft TeamsWhatsApp
ShopifyKlaviyoRechargeYotpoInstagramWhatsApp
Public API
Platforms
Deployment
Cloud
Cloud
Platforms
WebAPI
WebiOSAndroid
Mobile support
Security & Compliance
Compliance
SOC 2GDPRISO 27001
SOC 2GDPRISO 27001
Vendor
Company
,
,
Verified
Founded
2023
2015
Headquarters
San Francisco, California, USA
San Francisco, California, USA

Pricing Comparison

Decagon vs Gorgias pricing

Entry pricing, plan tiers and the cost factors that shape total cost of ownership.

Decagon

Custom to start
CustomCustom
  • Quote-based pricing
  • Enterprise deployment

Gorgias

$10/mo to start
Starter$10/month
  • 50 tickets per month
  • $0.40 per extra ticket
  • Monthly billing only
Basic$50/month
  • 300 tickets per month
  • $60 if billed monthly
  • $0.40 per extra ticket
Pro$300/month
  • 2,000 tickets per month
  • $360 if billed monthly
  • Revenue analytics
Advanced$750/month
  • 5,000 tickets per month
  • $900 if billed monthly
  • Dedicated support team
EnterpriseCustom
  • Over 5,000 conversations per month

Total cost of ownership factors

Free planDecagon Gorgias
Free trial to evaluateDecagon Gorgias
Transparent published pricingDecagon Gorgias
Public API (build vs. buy add-ons)Decagon Gorgias

Beyond list price, factor in implementation, training, add-ons and per-seat scaling when estimating total cost of ownership.

Pros & Cons

Decagon vs Gorgias: strengths and trade-offs

Decagon

Pros

  • Compliance: SOC 2, GDPR, ISO 27001
  • Public API available

Cons

  • No free plan
  • No free trial
  • Pricing is quote-based (less transparent)

Gorgias

Pros

  • Compliance: SOC 2, GDPR, ISO 27001
  • Stronger AI / automation features
  • Public API available

Cons

  • No free plan
  • No free trial

Buyer Fit

Who should use Decagon vs Gorgias?

Startups

Gorgias

Gorgias keeps early-stage costs lowest with its entry tier.

Small businesses

Gorgias

Gorgias offers the most accessible pricing for lean teams.

Agencies

Gorgias

Gorgias connects to more tools for multi-client workflows.

Enterprises

Gorgias

Gorgias leads on compliance and breadth for complex needs.

Ecommerce

Gorgias

Gorgias integrates with more of the commerce stack.

SaaS companies

Gorgias

Gorgias is the more developer- and automation-friendly choice.

Integration overlap

Shared integrations (2)

ShopifyWhatsApp

Only in Decagon (4)

ZendeskSalesforce Service CloudSlackMicrosoft Teams

Only in Gorgias (4)

KlaviyoRechargeYotpoInstagram

Keep Exploring

Other alternatives worth considering

Similar customer support ai products buyers compare alongside Decagon and Gorgias.

Gladly

Gladly

Custom
Wonderchat

Wonderchat

Free
SiteGPT

SiteGPT

Custom
Quiq

Quiq

Custom
Yuma AI

Yuma AI

Custom
Moveworks

Moveworks

Custom
More Decagon alternatives →More Gorgias alternatives →

Ask SIA which solution fits your business

SIA, Saaskart's AI buying assistant, weighs Decagon and Gorgias against your team size, budget, integrations and compliance needs, then recommends the right fit and the questions to ask each vendor.

Get a personalised recommendation

Decagon vs Gorgias, Frequently Asked Questions

What is the difference between Decagon and Gorgias?

Decagon and Gorgias are both Customer Support AI solutions. Decagon is rated 0.0/5 by 0 users, while Gorgias is rated 0.0/5 by 0 users. The main differences lie in pricing, features, and target audience.

Which is better, Decagon or Gorgias?

Based on user ratings, Decagon scores higher at 0.0/5. The best choice depends on your team size, budget, and specific requirements.

Which is cheaper, Decagon or Gorgias?

Both products have custom pricing. We recommend contacting both vendors for a quote tailored to your team size.

Does Decagon or Gorgias have a free plan?

Neither Decagon nor Gorgias currently offers a free plan, but both offer paid plans with various tiers.

Can I switch from Decagon to Gorgias?

Switching between Decagon and Gorgias is possible. Both support data export. Check integration compatibility and plan for data migration to minimise disruption to your team.

Who should use Decagon vs Gorgias?

Decagon is best suited for teams that prioritise enterprise features. Gorgias works well for budget-conscious buyers.

Our Verdict

The bottom line on Decagon vs Gorgias

Best Overall

Either

It's a tie balances user satisfaction and proven adoption.

Best for Startups

Gorgias

Gorgias has the friendliest entry point for new teams.

Best for Enterprise

Gorgias

Gorgias leads on compliance and feature breadth.

Best Value

Gorgias

Gorgias delivers the lowest cost to get started.

Best AI Features

Gorgias

Gorgias ships more AI and automation.

Highest Rated

Either

Both earn equal user ratings.

Ready to decide between Decagon and Gorgias?

Visit Decagon Visit Gorgias Ask SIA
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