Crisp vs Intercom: Which Live Chat Software Is Better in 2026?
Compare pricing, features, integrations, verified reviews, AI capabilities, security, and customer satisfaction — side by side, with no marketing spin.
The Short Answer
Crisp vs Intercom, in 15 seconds
Choose Crisp if…
- You want the lower entry price
- You need a genuinely free plan
Choose Intercom if…
- You depend on a broad integration ecosystem
- You want deeper AI and automation features
- You have strict security & compliance needs
- You need the broader feature set
Head-to-Head Scorecard
How Crisp and Intercom score
Intercom leads on 5 of 9 measured dimensions.
- Even
Customer Rating
Average score from verified user reviews
CrispNo reviewsIntercomNo reviews - Even
Review Volume
Number of verified reviews — a proxy for adoption
Crisp0Intercom0 - Crisp
Entry Pricing
Lowest published starting price (free plan = lowest)
Crisp$45/moIntercom$29/mo - Crisp
Free Access
Availability of a free plan and/or free trial
CrispFree plan + trialIntercomFree trial - Intercom
Integrations
Number of listed third-party integrations
Crisp8Intercom10 - Intercom
Features
Number of listed product capabilities
Crisp11Intercom12 - Intercom
AI Features
Capabilities mentioning AI, automation or ML
Crisp1Intercom2 - Intercom
Security & Compliance
Number of listed compliance certifications
Crisp2Intercom4 - Intercom
Platforms & Deployment
Supported platforms and deployment options
Crisp4Intercom5
Feature Comparison
Crisp vs Intercom feature breakdown
Search or filter the full feature matrix — core features, AI, integrations, APIs, security and compliance.
CrispPricing Comparison
Crisp vs Intercom pricing
Entry pricing, plan tiers and the cost factors that shape total cost of ownership.
Crisp
$45/mo to start- 2 seats
- Unlimited conversations
- Live chat widget
- Mobile apps
- 4 seats
- Email inbox
- Canned responses
- Custom chat widget
- 10 seats
- Omnichannel messaging
- AI chatbot (50 uses)
- Knowledge base
- 20 seats
- Unlimited AI usage
- Ticketing system
- White-label
Intercom
$29/mo to start- Shared inbox and tickets
- Messenger and live chat
- Help center
- Basic reporting
- Everything in Essential
- Workflows and automation
- Multiple team inboxes
- Multiple help centers
- Everything in Advanced
- SSO and advanced security
- SLAs and advanced routing
- Advanced reporting
- Autonomous AI resolutions
- Answers from your content
- Human handoff
- Works across channels
Total cost of ownership factors
Beyond list price, factor in implementation, training, add-ons and per-seat scaling when estimating total cost of ownership.
Pros & Cons
Crisp vs Intercom: strengths and trade-offs
Crisp
Pros
- Free plan available
- Free trial offered
- Compliance: SOC 2 Type II, GDPR
- Public API available
Cons
- Higher starting price ($45/mo)
- Fewer native integrations than the alternative
Intercom
Pros
- Free trial offered
- Lower starting price ($29/mo)
- Broad integration ecosystem (10)
- Compliance: SOC 2, ISO 27001, GDPR
- Stronger AI / automation features
- Public API available
Cons
- No free plan
Buyer Fit
Who should use Crisp vs Intercom?
Startups
Crisp
Crisp keeps early-stage costs lowest with its entry tier.
Small businesses
Crisp
Crisp offers the most accessible pricing for lean teams.
Agencies
Intercom
Intercom connects to more tools for multi-client workflows.
Enterprises
Intercom
Intercom leads on compliance and breadth for complex needs.
Ecommerce
Intercom
Intercom integrates with more of the commerce stack.
SaaS companies
Intercom
Intercom is the more developer- and automation-friendly choice.
Integration overlap
Shared integrations (4)
Only in Crisp (4)
Only in Intercom (6)
Keep Exploring
Other alternatives worth considering
Similar live chat software products buyers compare alongside Crisp and Intercom.
Ask SIA which solution fits your business
SIA, Saaskart's AI buying assistant, weighs Crisp and Intercom against your team size, budget, integrations and compliance needs — then recommends the right fit and the questions to ask each vendor.
Get a personalised recommendationCrisp vs Intercom — Frequently Asked Questions
What is the difference between Crisp and Intercom?
Crisp and Intercom are both Live Chat Software solutions. Crisp is rated 0.0/5 by 0 users, while Intercom is rated 0.0/5 by 0 users. The main differences lie in pricing, features, and target audience.
Which is better, Crisp or Intercom?
Based on user ratings, Crisp scores higher at 0.0/5. The best choice depends on your team size, budget, and specific requirements.
Which is cheaper, Crisp or Intercom?
Intercom is the more affordable option, starting at $29/month.
Does Crisp or Intercom have a free plan?
Crisp offers a free plan. Intercom does not have a free tier but does offer a free trial.
Can I switch from Crisp to Intercom?
Switching between Crisp and Intercom is possible. Both support data export. Check integration compatibility and plan for data migration to minimise disruption to your team.
Who should use Crisp vs Intercom?
Crisp is best suited for teams that prioritise enterprise features. Intercom works well for budget-conscious buyers.
Our Verdict
The bottom line on Crisp vs Intercom
Best Overall
Either
It's a tie balances user satisfaction and proven adoption.
Best for Startups
Crisp
Crisp has the friendliest entry point for new teams.
Best for Enterprise
Intercom
Intercom leads on compliance and feature breadth.
Best Value
Crisp
Crisp delivers the lowest cost to get started.
Best AI Features
Intercom
Intercom ships more AI and automation.
Highest Rated
Either
Both earn equal user ratings.