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AI-powered CX automation
Verint is a CX automation AI agent offering CX automation with AI bots for contact center workflows, quality and workforce engagement. Founded in 1994 and based in Melville, New York, USA, Verint helps enterprise contact centers automate CX automation work and get results faster.
Verint takes audio and text as input and produces insights and actions. It is powered by Verint Da Vinci models, with the vendor managing prompts, models and updates. It connects to tools such as Salesforce, Zendesk, Genesys and Microsoft Teams, so the agent works inside existing workflows.
Verint is built for enterprise contact centers. It suits teams that want AI bots for CX workflows and interaction analytics without adding headcount, while keeping people in control of review and final decisions.
Verint is often compared with NICE CXone Mpower. Verint stands out for AI bots for CX workflows and workforce engagement. The right choice depends on your workflow, integrations and budget, so compare both on a real task.
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
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