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CX automation with AI bots for contact centers
Updated
Verint is a CX automation platform for enterprise contact centers that pairs AI bots with analytics, quality management and workforce engagement. Its Verint Da Vinci AI and bots power conversational and agentic AI, copilots and automated quality scoring.
Verint layers AI bots on interaction data held in its CX Data Hub. Bots score conversations, summarize calls to cut after-call work and surface knowledge to agents, while workforce tools use the same data for forecasting and scheduling. The vendor says it connects to existing contact center and CRM systems without a full replacement.
Enterprise contact centers and CX teams. Named customers include Google, New York Life, Fiserv, Pilot Flying J and Utilita, and Verint says it serves 85% of the Fortune 100.
Verint does not publish pricing. Contact the vendor for a quote based on seats and modules.
Alternatives include LivePerson for conversational AI, Gladly for customer service software and Espressive for employee help desks. Verint differs by bundling quality, workforce and analytics with its bots.
Pricing Model
QUOTE BASED
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
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