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Real-time AI coaching for contact centers
Cogito is a real-time emotional intelligence AI agent offering real-time emotional intelligence AI that coaches contact center agents during live calls. Founded in 2007 and based in Boston, Massachusetts, USA, Cogito helps contact centers in insurance and healthcare automate real-time emotional intelligence work and get results faster.
Cogito takes audio as input and produces alerts and insights. It combines large language models with task-specific AI, with the vendor managing prompts, models and updates. It connects to tools such as Salesforce, HubSpot, Zoom and Genesys, so the agent works inside existing workflows.
Cogito is built for contact centers in insurance and healthcare. It suits teams that want live behavioral cues and real-time agent coaching without adding headcount, while keeping people in control of review and final decisions.
Cogito is often compared with Balto. Cogito stands out for live behavioral cues and customer experience scores. The right choice depends on your workflow, integrations and budget, so compare both on a real task.
Pricing Model
Subscription
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Free trial
Cogito for individuals and growing teams. See cogitocorp.com for current pricing.
Cogito for larger organizations with security and admin needs. Contact sales for a quote.
| Feature | Pro Popular | Enterprise |
|---|---|---|
| Live behavioral cues | , | |
| Real-time agent coaching | , | |
| Higher usage limits | , | |
| Integrations | , | |
| Email support | , | |
| Everything in Pro | , | |
| Customer experience scores | , | |
| Supervisor dashboards | , | |
| SSO and admin controls | , | |
| Dedicated support | , |
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
AI conversation intelligence for European teams
Conversation intelligence for the contact center
