Nextiva

Nextiva is a cloud communications provider that has grown from a business VoIP phone system into a broader unified communications and customer experience (CX) platform. Its core delivers reliable cloud calling — auto-attendant, call routing, voicemail-to-text, business SMS, and HD video meetings — replacing legacy PBX hardware with software accessible on desktop and mobile. Nextiva is well known for reliability and highly rated customer support, making it a popular choice for small and mid-sized businesses. Beyond telephony, Nextiva has expanded into a unified CX platform that brings customer conversations from voice, chat, SMS, social, and review sites into one workspace, layering AI for routing, summaries, and engagement. Team collaboration, contact-center capabilities, workflow automation, and analytics help businesses manage both internal communication and customer interactions in one system, positioning Nextiva against both UCaaS and CX suites. Nextiva serves small businesses through mid-market and enterprise organizations consolidating communications. Pricing is per user per month (billed annually), with plans that have been restructured over time — commonly a Digital/Core entry around $20–$30, an Engage tier around $40, and a Power Suite/Scale tier around $60–$75, plus contact-center and add-ons; exact plan names and prices shift, so quotes should be confirmed. It competes with RingCentral, 8x8, Dialpad, Zoom Phone, and Vonage, differentiating on reliability, support, and its move toward unified customer experience.