Aircall

Aircall is a cloud phone and call center platform purpose-built for sales and support teams. It provides business phone numbers in 100+ countries, intelligent call routing, IVR, queues, and a shared, collaborative workspace where reps make and receive calls, add notes and tags, and hand off conversations. Its hallmark is deep, native integration with CRMs and helpdesks — Salesforce, HubSpot, Zendesk, Pipedrive, and more — so calls are logged automatically and customer context appears on screen when the phone rings. Aircall focuses on the workflows sales and support reps live in daily. Power Dialer and click-to-dial speed outbound calling, call whispering, monitoring, and recording support coaching and quality, and analytics track team and individual performance. Aircall AI adds call transcription, summaries, and conversation insights (topics, sentiment) to reduce manual note-taking and surface coaching opportunities. An app marketplace and open API let teams extend it and embed calling elsewhere. Aircall serves SMB and mid-market sales and support teams that want calling tightly woven into their CRM and helpdesk. Pricing is per user per month with a three-seat minimum: Essentials around $30 and Professional around $50 (billed annually), plus a Custom tier and AI add-ons; monthly billing costs more. It competes with RingCentral, Dialpad, JustCall, CloudTalk, and Nextiva, differentiating on native CRM/helpdesk integrations and its focus on sales and support call workflows.