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Omnichannel CRM and official WhatsApp Business API for Southeast Asia
Updated
Mekari Qontak is an AI-powered omnichannel customer engagement platform that combines CRM, the official WhatsApp Business API and automation. It consolidates WhatsApp, Instagram, live chat and e-commerce conversations into one inbox, and the vendor says it serves more than 55,000 businesses across Southeast Asia.
Qontak is used by sales, marketing and customer service teams at SMEs and enterprises in sectors such as healthcare, hospitality, retail, education, finance and logistics, especially in Indonesia.
Mekari Qontak does not publicly list prices and asks buyers to consult with its team. Solutions are packaged as Broadcast, Sales Suite, Service Suite and Qontak 360, so request a quote for the package that fits your team.
Common alternatives to Mekari Qontak include Zendesk, HubSpot and Freshworks. Regional buyers also compare it with other WhatsApp API providers and CRM suites, focusing on local support and channel coverage.
Pricing Model
QUOTE BASED
Starting Price
Contact vendor
Free Options
None
Other
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
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