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Service desk and IT asset management
InvGate is an IT service management and asset management platform that gives IT teams an intuitive, no-code service desk aligned with ITIL practices. Its Service Management product handles incidents, requests, problems, changes, and a self-service portal, while a separate Asset Management product discovers and tracks IT assets, so organizations can run help desk and CMDB together or independently.
The platform is known for a clean, approachable interface and strong workflow automation that non-technical admins can configure without code. It supports gamification to boost agent engagement, a knowledge base for deflection, SLAs, and increasingly AI features for ticket handling, positioning it as an easier-to-adopt alternative to heavyweight ITSM suites.
InvGate Service Management is priced per agent - agents being the licensed users who resolve requests, while ticket submitters are free - typically with a Starter tier from around 17 to 25 dollars per agent per month (five-agent minimum), a Pro tier, and custom Enterprise pricing; Asset Management is priced separately by managed node. This agent-only model can be cost-effective versus per-seat tools, making InvGate popular with mid-market IT teams evaluating it against Freshservice, ServiceNow, and ManageEngine.
Pricing Model
Subscription
Starting Price
$17/mo
Free Options
Free trial
| Feature | Starter | Pro Popular | Enterprise |
|---|---|---|---|
| Per agent, 5-agent minimum | — | — | |
| Incident and request management | — | — | |
| Self-service portal | — | — | |
| Ticket submitters free | — | — | |
| Per agent | — | — | |
| Change and problem management | — | — | |
| Advanced automation | — | — | |
| Gamification | — | — | |
| SLAs | — | — | |
| Custom pricing | — | — | |
| Advanced security | — | — | |
| On-premise option | — | — | |
| Priority support | — | — |
Other
DevOps
Communication
Authentication
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
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