Freshservice vs ManageEngine ServiceDesk Plus
Description
Freshservice
Freshservice is a robust helpdesk software designed to streamline IT service management for businesses of all sizes. By offering a user-friendly interface and a wide range of features, it aims to simp... Read More
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is a user-friendly help desk and asset management software designed to streamline IT service management for businesses of all sizes. It's a comprehensive tool that simpli... Read More
Contact Info
Year founded :
2011
Not Available
Not Available
United States
http://www.linkedin.com/company/freshserviceitconsulting
Year founded :
2008
Not Available
Not Available
United States
Not Available
Features
Knowledge Base
Self-Service Portal
Content Management
Analytics and Reporting
Real-Time Dashboards
Detailed Reports
Ticket Management
Automated Ticketing
Smart Ticket Assignment
Automation and Workflow
Automated Workflows
Customizable Rules
Incident Management
Incident Logging
Incident Prioritization
Efficient Asset Management
Asset Inventory
Asset Lifecycle Management
Comprehensive Reporting
Customizable Reports
Real-time Dashboards
Robust Integration Capabilities
API Access
Third-party Integrations
Streamlined Ticket Management
Automated Ticket Workflows
Prioritize Tickets
Enhanced Communication
Multi-channel Support
Customer Feedback
Pricing
Pricing Not Available
Pricing Not Available
Metrics History
Metrics History
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