TOPdesk

What is TOPdesk?

TOPdesk is service management software for IT, facility and other departments that handles incidents, requests, changes and assets. The vendor says it is built and run in Europe with EU data residency.

Key features of TOPdesk

• Incident and problem management: log, route and resolve issues.
• Change and request management: handle service requests and changes.
• Asset management: track assets and link them to tickets.
• Knowledge base and self-service portal: let users find answers before raising tickets.
• Contract and SLA management: track contracts and service levels.
• TOPdesk Robin: an AI assistant that answers tickets and writes knowledge items.

How TOPdesk works

Teams configure TOPdesk without coding, route tickets from a self-service portal or other channels and report through dashboards. A Virtual Appliance option lets organizations self-host. The vendor says customer data is never used to train external AI models.

Who uses TOPdesk?

TOPdesk serves IT service management, enterprise service management and facility management, across education, healthcare, local government and manufacturing. It reports 10 million or more users and shows logos such as KLM, Liebherr, the University of Edinburgh and the City of Amsterdam.

TOPdesk pricing

TOPdesk's homepage lists no prices and links to a separate pricing page. No free trial is mentioned, and the vendor offers a product tour and demo video.

TOPdesk integrations

TOPdesk describes an API, integrations and a Marketplace but names no third-party tools on its homepage.

TOPdesk alternatives

Freshservice and Jira Service Management are cloud ITSM tools with published pricing tiers. ManageEngine ServiceDesk Plus is an ITSM suite available on premises or cloud. ServiceNow is an enterprise platform for large organizations, and Helpwise is a shared inbox for customer support, so it fits a different need. TOPdesk emphasizes EU hosting and multi-department use.