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Enterprise service management for IT, HR, and facilities
TOPdesk is an enterprise service management (ESM) platform used by IT, HR, and facilities teams to handle requests, incidents, changes, and assets through a shared self-service portal. Based in the Netherlands, it emphasizes ease of use and fast setup, helping organizations move from email chaos to structured service delivery.
TOPdesk targets mid-market and larger organizations that want one tool for multiple service departments. Pricing is modular and quote-based by users and functionality, with editions from Essential to Enterprise.
Pricing Model
Custom
Starting Price
Contact vendor
Free Options
Free trial
| Feature | Essential | Enterprise Popular |
|---|---|---|
| IT service management | — | |
| Self-service portal | — | |
| Incident management | — | |
| Knowledge base | — | |
| Standard integrations | — | |
| Shared services (IT, HR, facilities) | — | |
| Change and asset management | — | |
| Advanced automation | — | |
| SSO and security | — | |
| Priority support | — |
Other
DevOps
Communication
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
Shared inbox for team email, chat, and social
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