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Crisp vs Loktra: Which Live Chat Software Is Better in 2026?

Compare pricing, features, integrations, verified reviews, AI capabilities, security, and customer satisfaction, side by side, with no marketing spin.

Crisp
Crisp
Leads 7/9
Rating
,
Reviews
0
From
$45/mo

in Live Chat Software

Loktra
Loktra
Rating
,
Reviews
0
From
Custom

in Chatbot Software

Jump to scorecard Ask SIA

The Short Answer

Crisp vs Loktra, in 15 seconds

Choose Crisp if…

  • You want the lower entry price
  • You need a genuinely free plan
  • You want to trial before paying
  • You depend on a broad integration ecosystem

Choose Loktra if…

  • You prefer Loktra's approach and ecosystem

Head-to-Head Scorecard

How Crisp and Loktra score

Crisp leads on 7 of 9 measured dimensions.

  • Customer Rating

    Average score from verified user reviews

    Even
    Crisp
    No reviews
    Loktra
    No reviews

  • Review Volume

    Number of verified reviews, a proxy for adoption

    Even
    Crisp
    0
    Loktra
    0

  • Entry Pricing

    Lowest published starting price (free plan = lowest)

    Crisp
    Crisp
    $45/mo
    Loktra
    Custom

  • Free Access

    Availability of a free plan and/or free trial

    Crisp
    Crisp
    Free plan + trial
    Loktra
    Paid only

  • Integrations

    Number of listed third-party integrations

    Crisp
    Crisp
    8
    Loktra
    0

  • Features

    Number of listed product capabilities

    Crisp
    Crisp
    11
    Loktra
    0

  • AI Features

    Capabilities mentioning AI, automation or ML

    Crisp
    Crisp
    1
    Loktra
    ,

  • Security & Compliance

    Number of listed compliance certifications

    Crisp
    Crisp
    2
    Loktra
    ,

  • Platforms & Deployment

    Supported platforms and deployment options

    Crisp
    Crisp
    4
    Loktra
    ,

Feature Comparison

Crisp vs Loktra feature breakdown

Search or filter the full feature matrix, core features, AI, integrations, APIs, security and compliance.

Crisp
Loktra
Overview
User rating
,
,
Pricing model
Per workspace, per month
,
Starting price
$45/mo
Custom
Free version
Free trial
Features
Key capabilities
Live chat widgetShared team inboxAI chatbotKnowledge baseMultichannel messagingCRM+5
,
AI features
AI chatbot
,
Integrations & API
Integrations
WhatsAppMessengerInstagramSlackShopifyWordPress+2
,
Public API
Platforms
Deployment
Cloud
,
Platforms
WebiOSAndroid
,
Mobile support
Security & Compliance
Compliance
SOC 2 Type IIGDPR
,
Vendor
Company
,
,
Verified
Founded
2015
,
Headquarters
Nantes, France
,

Pricing Comparison

Crisp vs Loktra pricing

Entry pricing, plan tiers and the cost factors that shape total cost of ownership.

Crisp

$45/mo to start
FreeFree
  • 2 seats
  • Unlimited conversations
  • Live chat widget
  • Mobile apps
Mini$45/month
  • 4 seats
  • Email inbox
  • Canned responses
  • Custom chat widget
Essentials$95/month
  • 10 seats
  • Omnichannel messaging
  • AI chatbot (50 uses)
  • Knowledge base
Plus$295/month
  • 20 seats
  • Unlimited AI usage
  • Ticketing system
  • White-label

Loktra

Custom to start

No published plan tiers, contact the vendor for a quote.

Total cost of ownership factors

Free planCrisp Loktra
Free trial to evaluateCrisp Loktra
Transparent published pricingCrisp Loktra
Public API (build vs. buy add-ons)Crisp Loktra

Beyond list price, factor in implementation, training, add-ons and per-seat scaling when estimating total cost of ownership.

Pros & Cons

Crisp vs Loktra: strengths and trade-offs

Crisp

Pros

  • Free plan available
  • Free trial offered
  • Broad integration ecosystem (8)
  • Compliance: SOC 2 Type II, GDPR
  • Stronger AI / automation features
  • Public API available

Cons

    Loktra

    Pros

      Cons

      • No free plan
      • No free trial
      • Pricing is quote-based (less transparent)
      • Fewer native integrations than the alternative
      • No compliance certifications listed

      Buyer Fit

      Who should use Crisp vs Loktra?

      Startups

      Crisp

      Crisp keeps early-stage costs lowest with its entry tier.

      Small businesses

      Crisp

      Crisp offers the most accessible pricing for lean teams.

      Agencies

      Crisp

      Crisp connects to more tools for multi-client workflows.

      Enterprises

      Crisp

      Crisp leads on compliance and breadth for complex needs.

      Ecommerce

      Crisp

      Crisp integrates with more of the commerce stack.

      SaaS companies

      Crisp

      Crisp is the more developer- and automation-friendly choice.

      Integration overlap

      Only in Crisp (8)

      WhatsAppMessengerInstagramSlackShopifyWordPressZapierTelegram

      Only in Loktra (0)

      Keep Exploring

      Other alternatives worth considering

      Similar live chat software products buyers compare alongside Crisp and Loktra.

      Tidio

      Tidio

      $29/mo
      Drift

      Drift

      $2,500/mo
      Help Scout

      Help Scout

      $25/mo
      Front

      Front

      $25/mo
      GetGabs

      GetGabs

      ₹399/mo
      More Crisp alternatives →More Loktra alternatives →

      Ask SIA which solution fits your business

      SIA, Saaskart's AI buying assistant, weighs Crisp and Loktra against your team size, budget, integrations and compliance needs, then recommends the right fit and the questions to ask each vendor.

      Get a personalised recommendation

      Crisp vs Loktra, Frequently Asked Questions

      What is the difference between Crisp and Loktra?

      Crisp and Loktra are both Live Chat Software solutions. Crisp is rated 0.0/5 by 0 users, while Loktra is rated 0.0/5 by 0 users. The main differences lie in pricing, features, and target audience.

      Which is better, Crisp or Loktra?

      Based on user ratings, Crisp scores higher at 0.0/5. The best choice depends on your team size, budget, and specific requirements.

      Which is cheaper, Crisp or Loktra?

      Crisp is the more affordable option, starting at $45/month.

      Does Crisp or Loktra have a free plan?

      Crisp offers a free plan. Loktra does not have a free tier but does offer a free trial.

      Can I switch from Crisp to Loktra?

      Switching between Crisp and Loktra is possible. Both support data export. Check integration compatibility and plan for data migration to minimise disruption to your team.

      Who should use Crisp vs Loktra?

      Crisp is best suited for teams that prioritise enterprise features. Loktra works well for teams needing advanced capabilities.

      Our Verdict

      The bottom line on Crisp vs Loktra

      Best Overall

      Either

      It's a tie balances user satisfaction and proven adoption.

      Best for Startups

      Crisp

      Crisp has the friendliest entry point for new teams.

      Best for Enterprise

      Crisp

      Crisp leads on compliance and feature breadth.

      Best Value

      Crisp

      Crisp delivers the lowest cost to get started.

      Best AI Features

      Crisp

      Crisp ships more AI and automation.

      Highest Rated

      Either

      Both earn equal user ratings.

      Ready to decide between Crisp and Loktra?

      Visit Crisp Visit Loktra Ask SIA
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