Insightly vs SugarCRM: Which CRM Software Is Better in 2026?
Compare pricing, features, integrations, verified reviews, AI capabilities, security, and customer satisfaction — side by side, with no marketing spin.
The Short Answer
Insightly vs SugarCRM, in 15 seconds
Choose Insightly if…
- You want the lower entry price
Choose SugarCRM if…
- You want deeper AI and automation features
- You need the broader feature set
Head-to-Head Scorecard
How Insightly and SugarCRM score
SugarCRM leads on 3 of 9 measured dimensions.
- Even
Customer Rating
Average score from verified user reviews
InsightlyNo reviewsSugarCRMNo reviews - Even
Review Volume
Number of verified reviews — a proxy for adoption
Insightly0SugarCRM0 - Insightly
Entry Pricing
Lowest published starting price (free plan = lowest)
Insightly$29/moSugarCRM$59/mo - Even
Free Access
Availability of a free plan and/or free trial
InsightlyFree trialSugarCRMFree trial - Even
Integrations
Number of listed third-party integrations
Insightly6SugarCRM6 - SugarCRM
Features
Number of listed product capabilities
Insightly6SugarCRM16 - SugarCRM
AI Features
Capabilities mentioning AI, automation or ML
Insightly1SugarCRM4 - Even
Security & Compliance
Number of listed compliance certifications
Insightly3SugarCRM3 - SugarCRM
Platforms & Deployment
Supported platforms and deployment options
Insightly4SugarCRM5
Feature Comparison
Insightly vs SugarCRM feature breakdown
Search or filter the full feature matrix — core features, AI, integrations, APIs, security and compliance.
Insightly
SugarCRMPricing Comparison
Insightly vs SugarCRM pricing
Entry pricing, plan tiers and the cost factors that shape total cost of ownership.
Insightly
$29/mo to start- Lead & opportunity management
- Project management
- Custom reports
- Workflow automation
- Lead assignment rules
- Custom dashboards
- Custom apps & objects
- Advanced permissions
- Deployment controls
SugarCRM
$59/mo to start- Account & contact management
- Pipeline management
- Standard reports
- SugarPredict AI
- Advanced workflows
- Forecasting
- Enhanced support & SLAs
- Geo-mapping
- Advanced analytics
Total cost of ownership factors
Beyond list price, factor in implementation, training, add-ons and per-seat scaling when estimating total cost of ownership.
Pros & Cons
Insightly vs SugarCRM: strengths and trade-offs
Insightly
Pros
- Free trial offered
- Lower starting price ($29/mo)
- Compliance: SOC 2 Type II, GDPR, HIPAA
- Public API available
Cons
- No free plan
SugarCRM
Pros
- Free trial offered
- Compliance: SOC 2 Type II, GDPR, HIPAA
- Stronger AI / automation features
- Public API available
Cons
- No free plan
- Higher starting price ($59/mo)
Buyer Fit
Who should use Insightly vs SugarCRM?
Startups
Insightly
Insightly keeps early-stage costs lowest with its entry tier.
Small businesses
Insightly
Insightly offers the most accessible pricing for lean teams.
Agencies
SugarCRM
SugarCRM connects to more tools for multi-client workflows.
Enterprises
SugarCRM
SugarCRM leads on compliance and breadth for complex needs.
Ecommerce
SugarCRM
SugarCRM integrates with more of the commerce stack.
SaaS companies
SugarCRM
SugarCRM is the more developer- and automation-friendly choice.
Integration overlap
Shared integrations (5)
Only in Insightly (1)
Only in SugarCRM (1)
Keep Exploring
Other alternatives worth considering
Similar crm software products buyers compare alongside Insightly and SugarCRM.
Ask SIA which solution fits your business
SIA, Saaskart's AI buying assistant, weighs Insightly and SugarCRM against your team size, budget, integrations and compliance needs — then recommends the right fit and the questions to ask each vendor.
Get a personalised recommendationInsightly vs SugarCRM — Frequently Asked Questions
What is the difference between Insightly and SugarCRM?
Insightly and SugarCRM are both CRM Software solutions. Insightly is rated 0.0/5 by 0 users, while SugarCRM is rated 0.0/5 by 0 users. The main differences lie in pricing, features, and target audience.
Which is better, Insightly or SugarCRM?
Based on user ratings, Insightly scores higher at 0.0/5. The best choice depends on your team size, budget, and specific requirements.
Which is cheaper, Insightly or SugarCRM?
Insightly is the more affordable option, starting at $29/month.
Does Insightly or SugarCRM have a free plan?
Neither Insightly nor SugarCRM currently offers a free plan, but Insightly provides a free trial.
Can I switch from Insightly to SugarCRM?
Switching between Insightly and SugarCRM is possible. Both support data export. Check integration compatibility and plan for data migration to minimise disruption to your team.
Who should use Insightly vs SugarCRM?
Insightly is best suited for teams that prioritise enterprise features. SugarCRM works well for teams needing advanced capabilities.
Our Verdict
The bottom line on Insightly vs SugarCRM
Best Overall
Either
It's a tie balances user satisfaction and proven adoption.
Best for Startups
Insightly
Insightly has the friendliest entry point for new teams.
Best for Enterprise
SugarCRM
SugarCRM leads on compliance and feature breadth.
Best Value
Insightly
Insightly delivers the lowest cost to get started.
Best AI Features
SugarCRM
SugarCRM ships more AI and automation.
Highest Rated
Either
Both earn equal user ratings.