Crisp vs Guru: Which Live Chat Software Is Better in 2026?
Compare pricing, features, integrations, verified reviews, AI capabilities, security, and customer satisfaction, side by side, with no marketing spin.
The Short Answer
Crisp vs Guru, in 15 seconds
Choose Crisp if…
- You depend on a broad integration ecosystem
- You need the broader feature set
Choose Guru if…
- You have strict security & compliance needs
Head-to-Head Scorecard
How Crisp and Guru score
It's evenly matched, each leads on 2 of 9 measured dimensions.
- Even
Customer Rating
Average score from verified user reviews
CrispNo reviewsGuruNo reviews - Even
Review Volume
Number of verified reviews, a proxy for adoption
Crisp0Guru0 - Even
Entry Pricing
Lowest published starting price (free plan = lowest)
Crisp$45/moGuru$15/mo - Even
Free Access
Availability of a free plan and/or free trial
CrispFree plan + trialGuruFree plan + trial - Crisp
Integrations
Number of listed third-party integrations
Crisp8Guru6 - Crisp
Features
Number of listed product capabilities
Crisp11Guru6 - Even
AI Features
Capabilities mentioning AI, automation or ML
Crisp1Guru1 - Guru
Security & Compliance
Number of listed compliance certifications
Crisp2Guru3 - Guru
Platforms & Deployment
Supported platforms and deployment options
Crisp4Guru5
Feature Comparison
Crisp vs Guru feature breakdown
Search or filter the full feature matrix, core features, AI, integrations, APIs, security and compliance.
Crisp
GuruPricing Comparison
Crisp vs Guru pricing
Entry pricing, plan tiers and the cost factors that shape total cost of ownership.
Crisp
$45/mo to start- 2 seats
- Unlimited conversations
- Live chat widget
- Mobile apps
- 4 seats
- Email inbox
- Canned responses
- Custom chat widget
- 10 seats
- Omnichannel messaging
- AI chatbot (50 uses)
- Knowledge base
- 20 seats
- Unlimited AI usage
- Ticketing system
- White-label
Guru
$15/mo to start- Core wiki & search
- AI assistant
- Browser extension
- Limited time
- Wiki, intranet & AI search
- Verification workflows
- Integrations
- Analytics
- SSO & SCIM
- Advanced security & governance
- Custom AI sources
- Dedicated support
Total cost of ownership factors
Beyond list price, factor in implementation, training, add-ons and per-seat scaling when estimating total cost of ownership.
Pros & Cons
Crisp vs Guru: strengths and trade-offs
Crisp
Pros
- Free plan available
- Free trial offered
- Broad integration ecosystem (8)
- Compliance: SOC 2 Type II, GDPR
- Public API available
Cons
- Higher starting price ($45/mo)
Guru
Pros
- Free plan available
- Free trial offered
- Lower starting price ($15/mo)
- Compliance: SOC 2 Type II, GDPR, HIPAA
- Public API available
Cons
- Fewer native integrations than the alternative
Buyer Fit
Who should use Crisp vs Guru?
Startups
Either
Either keeps early-stage costs lowest with its entry tier.
Small businesses
Either
Either offers the most accessible pricing for lean teams.
Agencies
Crisp
Crisp connects to more tools for multi-client workflows.
Enterprises
Guru
Guru leads on compliance and breadth for complex needs.
Ecommerce
Crisp
Crisp integrates with more of the commerce stack.
SaaS companies
Crisp
Crisp is the more developer- and automation-friendly choice.
Integration overlap
Shared integrations (1)
Only in Crisp (7)
Only in Guru (5)
Keep Exploring
Other alternatives worth considering
Similar live chat software products buyers compare alongside Crisp and Guru.
Ask SIA which solution fits your business
SIA, Saaskart's AI buying assistant, weighs Crisp and Guru against your team size, budget, integrations and compliance needs, then recommends the right fit and the questions to ask each vendor.
Get a personalised recommendationCrisp vs Guru, Frequently Asked Questions
What is the difference between Crisp and Guru?
Crisp and Guru are both Live Chat Software solutions. Crisp is rated 0.0/5 by 0 users, while Guru is rated 0.0/5 by 0 users. The main differences lie in pricing, features, and target audience.
Which is better, Crisp or Guru?
Based on user ratings, Crisp scores higher at 0.0/5. The best choice depends on your team size, budget, and specific requirements.
Which is cheaper, Crisp or Guru?
Guru is the more affordable option, starting at $15/month.
Does Crisp or Guru have a free plan?
Crisp offers a free plan. does not have a free tier but does offer a free trial.
Can I switch from Crisp to Guru?
Switching between Crisp and Guru is possible. Both support data export. Check integration compatibility and plan for data migration to minimise disruption to your team.
Who should use Crisp vs Guru?
Crisp is best suited for teams that prioritise enterprise features. Guru works well for teams looking to start free and scale.
Our Verdict
The bottom line on Crisp vs Guru
Best Overall
Either
It's a tie balances user satisfaction and proven adoption.
Best for Startups
Either
It's a tie has the friendliest entry point for new teams.
Best for Enterprise
Guru
Guru leads on compliance and feature breadth.
Best Value
Either
It's a tie delivers the lowest cost to get started.
Best AI Features
Either
Comparable AI capabilities on both sides.
Highest Rated
Either
Both earn equal user ratings.