Bitrix24 vs Sales CRM: Which CRM Software Is Better in 2026?
Compare pricing, features, integrations, verified reviews, AI capabilities, security, and customer satisfaction — side by side, with no marketing spin.
The Short Answer
Bitrix24 vs Sales CRM, in 15 seconds
Choose Bitrix24 if…
- You want the lower entry price
- You need a genuinely free plan
- You want to trial before paying
- You depend on a broad integration ecosystem
Choose Sales CRM if…
- You need the broader feature set
Head-to-Head Scorecard
How Bitrix24 and Sales CRM score
Bitrix24 leads on 5 of 9 measured dimensions.
- Even
Customer Rating
Average score from verified user reviews
Bitrix24No reviewsSalesNo reviews - Even
Review Volume
Number of verified reviews — a proxy for adoption
Bitrix240Sales0 - Bitrix24
Entry Pricing
Lowest published starting price (free plan = lowest)
Bitrix24$0/moSalesCustom - Bitrix24
Free Access
Availability of a free plan and/or free trial
Bitrix24Free plan + trialSalesPaid only - Bitrix24
Integrations
Number of listed third-party integrations
Bitrix246Sales0 - Sales CRM
Features
Number of listed product capabilities
Bitrix246Sales10 - Even
AI Features
Capabilities mentioning AI, automation or ML
Bitrix241Sales1 - Bitrix24
Security & Compliance
Number of listed compliance certifications
Bitrix242Sales— - Bitrix24
Platforms & Deployment
Supported platforms and deployment options
Bitrix247Sales—
Feature Comparison
Bitrix24 vs Sales CRM feature breakdown
Search or filter the full feature matrix — core features, AI, integrations, APIs, security and compliance.
Bitrix24
Sales CRMPricing Comparison
Bitrix24 vs Sales CRM pricing
Entry pricing, plan tiers and the cost factors that shape total cost of ownership.
Bitrix24
$0/mo to start- CRM & tasks
- Online storage (5 GB)
- Contact center basics
- CRM automation
- Online store
- 24 GB storage
- Marketing automation
- Document management
- 100 GB storage
- Sales intelligence
- Automation rules
- 1 TB storage
Sales CRM
Custom to start- Contact management
- Sales pipeline
- Task & activity tracking
- Reporting
Total cost of ownership factors
Beyond list price, factor in implementation, training, add-ons and per-seat scaling when estimating total cost of ownership.
Pros & Cons
Bitrix24 vs Sales CRM: strengths and trade-offs
Bitrix24
Pros
- Free plan available
- Free trial offered
- Broad integration ecosystem (6)
- Compliance: GDPR, ISO 27001
- Public API available
Cons
Sales CRM
Pros
Cons
- No free plan
- No free trial
- Pricing is quote-based (less transparent)
- Fewer native integrations than the alternative
- No compliance certifications listed
Buyer Fit
Who should use Bitrix24 vs Sales CRM?
Startups
Bitrix24
Bitrix24 keeps early-stage costs lowest with its entry tier.
Small businesses
Bitrix24
Bitrix24 offers the most accessible pricing for lean teams.
Agencies
Bitrix24
Bitrix24 connects to more tools for multi-client workflows.
Enterprises
Bitrix24
Bitrix24 leads on compliance and breadth for complex needs.
Ecommerce
Bitrix24
Bitrix24 integrates with more of the commerce stack.
SaaS companies
Bitrix24
Bitrix24 is the more developer- and automation-friendly choice.
Integration overlap
Only in Bitrix24 (6)
Only in Sales CRM (0)
Keep Exploring
Other alternatives worth considering
Similar crm software products buyers compare alongside Bitrix24 and Sales CRM.
Ask SIA which solution fits your business
SIA, Saaskart's AI buying assistant, weighs Bitrix24 and Sales CRM against your team size, budget, integrations and compliance needs — then recommends the right fit and the questions to ask each vendor.
Get a personalised recommendationBitrix24 vs Sales CRM — Frequently Asked Questions
What is the difference between Bitrix24 and Sales CRM?
Bitrix24 and Sales CRM are both CRM Software solutions. Bitrix24 is rated 0.0/5 by 0 users, while Sales CRM is rated 0.0/5 by 0 users. The main differences lie in pricing, features, and target audience.
Which is better, Bitrix24 or Sales CRM?
Based on user ratings, Bitrix24 scores higher at 0.0/5. The best choice depends on your team size, budget, and specific requirements.
Which is cheaper, Bitrix24 or Sales CRM?
Bitrix24 is the more affordable option, starting at $0/month.
Does Bitrix24 or Sales CRM have a free plan?
Bitrix24 offers a free plan. Sales CRM does not have a free tier but does offer a free trial.
Can I switch from Bitrix24 to Sales CRM?
Switching between Bitrix24 and Sales CRM is possible. Both support data export. Check integration compatibility and plan for data migration to minimise disruption to your team.
Who should use Bitrix24 vs Sales CRM?
Bitrix24 is best suited for teams that prioritise enterprise features. Sales CRM works well for teams needing advanced capabilities.
Our Verdict
The bottom line on Bitrix24 vs Sales CRM
Best Overall
Either
It's a tie balances user satisfaction and proven adoption.
Best for Startups
Bitrix24
Bitrix24 has the friendliest entry point for new teams.
Best for Enterprise
Bitrix24
Bitrix24 leads on compliance and feature breadth.
Best Value
Bitrix24
Bitrix24 delivers the lowest cost to get started.
Best AI Features
Either
Comparable AI capabilities on both sides.
Highest Rated
Either
Both earn equal user ratings.