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Open-source help desk
Zammad is open-source help desk software offering an open-source help desk and customer support system with omnichannel ticketing. Based in Berlin, Germany, Zammad helps support teams and IT departments work more efficiently and achieve better outcomes.
Zammad is built for support teams and IT departments. It suits teams that want omnichannel tickets without spreadsheets and disconnected tools.
Compared with alternatives like Freshdesk, Zammad differentiates on omnichannel tickets. Pricing is quote-based and scoped to your usage and team size.
Pricing Model
Quote-based
Starting Price
Contact vendor
Free Options
Free trial
Core Zammad for growing teams. Contact for a quote.
Advanced Zammad for larger organizations. Contact for a quote.
| Feature | Professional Popular | Enterprise |
|---|---|---|
| omnichannel tickets | , | |
| knowledge base | , | |
| Integrations | , | |
| Analytics and reporting | , | |
| Standard support | , | |
| Everything in Professional | , | |
| SLA management | , | |
| self-hosting | , | |
| Advanced security and controls | , | |
| Dedicated support and onboarding | , |
Other
DevOps
Communication
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
Shared inbox, help center, and chat for customer support.
All-in-one CRM with sales, marketing, and service automation.
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