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Customer success platform with SuccessBLOCs
Totango is a customer success platform that helps subscription businesses reduce churn and drive retention and expansion through health scoring, customer journey programs, and workflow automation. It centers on a 360-degree customer account profile and modular, prebuilt best-practice programs called SuccessBLOCs that teams deploy to run onboarding, adoption, renewal, and risk motions quickly.
The platform combines analytics with action: health scores and segments show where accounts stand, SuccessBLOCs provide templated journeys and playbooks, and SuccessPlays automate the right next steps. Following the combination with Catalyst, Totango offers a broader customer growth platform aimed at unifying customer success and post-sale revenue motions across the customer lifecycle.
Totango uses custom, quote-based pricing tailored to scale, data complexity, and products, with a Starter tier around 249 dollars per month for two users and Growth around 1,099 dollars per month for ten users, plus Enterprise and Premier tiers. Industry estimates put larger deployments at 20,000 to over 100,000 dollars per year including AI add-ons. It competes with Gainsight, Vitally, ChurnZero, Planhat, and Custify.
Pricing Model
Subscription
Starting Price
$249/mo
Free Options
Free trial
| Feature | Starter | Growth Popular | Enterprise |
|---|---|---|---|
| 2 users | — | — | |
| Health scoring | — | — | |
| SuccessBLOCs | — | — | |
| Account profiles | — | — | |
| Core workflows | — | — | |
| 10 users | — | — | |
| Advanced automation | — | — | |
| More SuccessBLOCs | — | — | |
| Campaigns | — | — | |
| Segmentation | — | — | |
| Custom pricing | — | — | |
| Practitioner and viewer seats | — | — | |
| Higher account volumes | — | — | |
| Services and support | — | — |
Other
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API Types
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
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