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Customer success software to reduce churn
Custify is a customer success platform designed for B2B SaaS businesses to reduce churn and increase customer lifetime value. It automatically gathers data from CRM, support, billing, and product systems and presents customer success KPIs and client interactions in a clear dashboard, so CSMs can see account health and act before customers churn.
The platform centers on customer health scoring, lifecycle management, automation, and task management for customer success teams. Automated playbooks trigger the right actions at the right lifecycle stage - onboarding, adoption, renewal, or risk - while a concierge-style setup and human support help teams operationalize customer success without heavy internal engineering.
Custify does not publish list pricing and sells primarily via custom quotes, with no free plan and no widely advertised free trial; instead prospects request a demo and tailored quote. Reported starting costs are around 899 dollars per month for roughly three full user seats, scaling up with higher tiers and seat counts. Aimed at B2B SaaS customer success and account management teams, it competes with Vitally, ChurnZero, Gainsight, Planhat, and Totango.
Pricing Model
Subscription
Starting Price
$899/mo
Free Options
None
| Feature | Standard | Growth Popular | Enterprise |
|---|---|---|---|
| From around 899 dollars | — | — | |
| Up to 3 user seats | — | — | |
| Health scoring | — | — | |
| Playbooks and automation | — | — | |
| Custom quote | — | — | |
| Custom pricing | — | ||
| More seats | — | — | |
| Advanced automation | — | — | |
| Priority support | — | — | |
| Advanced security | — | — | |
| SSO | — | — | |
| Dedicated onboarding | — | — |
Other
CRM
Finance
Communication
Analytics
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API Types
SDK Availability
Verify SDK availability in vendor's documentation.
Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
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