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Customer success platform to fight churn
ChurnZero is a customer success platform that helps subscription businesses fight churn and drive retention and expansion through real-time customer data, health scoring, in-app engagement, and automation. It gives customer success teams a command center to understand how accounts use the product, flag risk, and orchestrate the right touchpoints at scale.
The platform pairs analytics with action: health scores and segments identify where accounts stand, in-app messages and walkthroughs engage users inside the product, and journeys and playbooks automate onboarding, adoption, and renewal motions. It integrates with CRM and support tools so customer success operates from a unified, current view of every account.
ChurnZero uses custom, quote-based pricing structured by number of customers, users, data volume, and modules, with an Essentials entry tier and higher Growth and Enterprise tiers. Reported figures put the entry around 849 dollars per month, with real deals typically 15,000 to 80,000 dollars per year all-in and CSM seats around 1,400 dollars per user per year, plus separate onboarding fees. Aimed at mid-market and enterprise CS teams, it competes with Gainsight, Vitally, Custify, Totango, and Planhat.
Pricing Model
Subscription
Starting Price
Contact vendor
Free Options
None
| Feature | Essentials | Growth Popular | Enterprise |
|---|---|---|---|
| Entry around 849 dollars per month | — | — | |
| Health scoring | — | — | |
| Email campaigns | — | — | |
| In-app messaging | — | — | |
| Standard integrations | — | — | |
| Custom pricing | — | ||
| Advanced automation | — | — | |
| Journeys and playbooks | — | — | |
| More modules | — | — | |
| Dedicated CSM | — | — | |
| Custom integrations | — | — | |
| Advanced security | — | — | |
| Priority support | — | — |
Other
CRM
Communication
Analytics
Missing an integration?
API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
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