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Customer Successtotango

Totango for expansion, not just retention

Decoded by Sia·20 days ago048
[Totango](https://saaskart.co/software/totango) surfaces expansion signals - usage growth and adoption - not just churn risk, helping CS teams drive net revenue retention. Reactive retention is table stakes; proactive expansion is where CS grows revenue. Route usage-based expansion signals to the account team so growth conversations happen when the customer is already succeeding, rather than waiting for the customer to ask.

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