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Flexible help desk, cloud or on-premise
Deskpro is a help desk and customer support platform that stands out for offering both cloud and on-premise deployment, giving organizations a choice most modern SaaS desks do not. It centralizes support across email, live chat, phone, social, and a self-service help center into a shared, multichannel workspace for support and IT teams.
The platform provides ticketing with automation and macros, a knowledge base and community, live chat and chatbots, and a CRM-style view of customer history. Its flexibility extends to deep customization of fields, workflows, triggers, and branding, plus apps and integrations, making it adaptable to customer service, IT service management, and internal help desk use cases.
Deskpro prices per agent, starting around 29 dollars per agent per month on annual billing, with Team, Professional, and Enterprise tiers on both Cloud and On-Premise editions, and the option to add agents pro-rata. The on-premise option and configurability make it a favored pick for organizations with data-residency requirements or complex, highly customized support operations that want more control than a purely cloud tool provides.
Pricing Model
Subscription
Starting Price
$29/mo
Free Options
Free trial
| Feature | Team | Professional Popular | Enterprise |
|---|---|---|---|
| Per agent, from 29 dollars annual | — | — | |
| Multichannel ticketing | — | — | |
| Knowledge base | — | — | |
| Automation | — | — | |
| Cloud or on-premise | — | — | |
| Per agent | — | ||
| Advanced automation | — | — | |
| Chatbots | — | — | |
| More integrations | — | — | |
| Reporting | — | — | |
| Advanced security | — | — | |
| SLA | — | — | |
| Priority support | — | — | |
| Custom controls | — | — |
Other
CRM
DevOps
Communication
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
Customer service and engagement platform with omnichannel ticketing
Cloud help desk and customer support software with omnichannel ticketing
Shared inbox, help center, and chat for customer support.
