Support Hero

What is Support Hero?

Support Hero is a knowledge management system designed to streamline support operations. It helps businesses deliver instant answers, reduce ticket volume and improve customer satisfaction around the clock, and it is offered for retail, SaaS, contact centers, startups and internal employee knowledge.

Key features of Support Hero

• Knowledge base management
• Instant answers for customers
• Ticket volume reduction
• Employee knowledge management
• Fast deployment
• Contact center support tools
• Intuitive interface
• 24/7 self-service support

Who uses Support Hero?

Support Hero is used by customer support and operations teams in retail, SaaS, call and contact centers and startups, and by teams that want an internal employee knowledge base. It suits organizations that want agents and customers to find answers quickly instead of opening tickets.

Support Hero pricing

Support Hero does not list pricing tiers on its homepage and refers visitors to its pricing section. A 14-day free trial is offered, but specific plan prices are not confirmed here, so check supporthero.com for current rates.

Support Hero alternatives

Alternatives to Support Hero include Zendesk Guide, Guru and Document360. Compare authoring and search quality, analytics on answer usage, integration with your helpdesk and contact center, and pricing per agent.