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Shared inbox, live chat and helpdesk for ecommerce teams
Updated
Re:amaze is a customer support helpdesk that unifies email, live chat, social and SMS channels in a shared inbox, with an AI Agent for resolving requests.
Customer messages from every channel land in a shared inbox where agents reply using macros and templates. Plans are billed per team member, with a flat Starter plan for unlimited members.
Re:amaze suits small and mid-size ecommerce and service teams, and integrates with Shopify and BigCommerce storefronts.
Basic is $29 per team member per month ($26.10 annually), Pro is $49 ($44.10) and Plus is $69 ($62.10). Starter is $59 per month flat for unlimited members up to 500 responded conversations. A 14-day trial includes all features with no credit card, and billing is month to month.
Re:amaze lists Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Pipedrive, Zapier, JustCall and RingCentral, plus iOS and Android apps.
Zendesk is a larger support suite with deeper enterprise features and higher cost. Freshdesk is a helpdesk with a free tier and broad channel support. Help Scout focuses on a simple shared inbox and knowledge base, while Re:amaze emphasizes ecommerce and live chat.
Pricing Model
SUBSCRIPTION
Starting Price
$29/mo
Free Options
Free trial
| Feature | Starter | Basic | Pro | Plus |
|---|---|---|---|---|
| Basic features | , | , | , | |
| Unlimited team members | , | , | , | |
| 500 responded conversations | , | , | , | |
| Per team member | , | |||
| Unlimited email inboxes | , | , | , | |
| Live chat | , | , | , | |
| SMS and voice | , | , | , | |
| Multiple brands | , | , | , | |
| Peek screensharing | , | , | , | |
| Departments | , | , | , |
Other
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API Types
SDK Availability
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
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