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The widely-used open-source support ticket system.
osTicket is a widely-used open-source support ticket system that turns customer inquiries from email, web forms, phone, and APIs into organized support tickets. It offers customizable ticket fields and forms, ticket routing and assignment, SLAs, canned responses, a knowledge base, and reporting, all self-hosted for full control. Small businesses, schools, and IT teams use osTicket as a free, flexible helpdesk. osTicket is free and open source to self-host, with an optional managed cloud-hosted version (SupportSystem) for those who prefer not to manage servers.
Pricing Model
FREEMIUM
Starting Price
$9/mo
Free Options
Free version, Free trial
Free, open source
From, per agent per month
| Feature | Self-Hosted Popular | SupportSystem (Cloud) |
|---|---|---|
| Full ticketing system | — | |
| Self-host anywhere | — | |
| Custom fields & SLAs | — | |
| Community support | — | |
| Managed hosting | — | |
| Automatic updates | — | |
| Backups | — | |
| Email support | — |
Other
Communication
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
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